Hello,
My fiances account was closed because of a paypal error. What happened is her paypal account had been compromised very briefly. During this period of time no charges were made and paypal automatically limited the account. After that notices were sent out to multiple sellers she had been dealing with (including NC Interactive) that her account is under investigation. We immediately cleared this up and authorized all payments made by paypal. It was at this point that paypal removed all temporary holds.
However about 10 days later paypal placed a reversal on a gem store purchase, causing her account to be permanently closed. Paypal told me over the phone that this happened because NC Interactive did not reply to the audit notice. So automatically the system reversed the payment (for our safety they claim) and they also claim no responsibility for the issue. Paypal has told us that in order to have the money sent back to NCSoft that we would need to have an invoice sent to us and we would have to accept it, therefor sending the $10 owed.
So far my support ticket has done nothing but notify us that because of an error on NCSofts part, the account will remain closed with no chance of it being reopened. As a player of the game since it released last august I think that this is completely unfair and I fail to see how this is a legitimate business practice. I can understand why there are certain policies in place that protects not only the business, but the employees of the company. But in this situation we are being punished because someone tried to steal her paypal, and neither side is willing to help us out. Even though we’ve called paypal multiple times to verify the authenticity of the charges. We’ve contacted support a couple of weeks ago to do the same. We even went as far as to call the NCSoft Fraud department, and have them mark the paypal transaction as authorized and legitimate.
So, now that I’ve typed my very long wall of text. How can we get her account back?
Thanks for your time, and sorry for the wall of text.
Ticket# 130710-001722
