Account problem

Account problem

in Account & Technical Support

Posted by: Hexus.7369

Hexus.7369

I cannot log in to my account i buy game today.Where or Who can reset my password?

Account problem

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Are you using your email as your username?

Also, you can log into the forum, it uses the exact same info as the game does.

If this doesn’t work, contact support, top of the page.

Account problem

in Account & Technical Support

Posted by: Hexus.7369

Hexus.7369

u use my account name no mail and I cant change my password :<

Account problem

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You can’t use your account name to log in, it has to be your email address

Account problem

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

To log into the game you must enter the email associated with your account, as well as your password. Using your display name (Hexus.7369) to log-in will cause an error message to display. If you have forgotten your password, you can find it in the ‘tools’ settings of your browser. Good luck.

Account problem

in Account & Technical Support

Posted by: Hexus.7369

Hexus.7369

The main problem is password i cannot remmember it I try recover in first position i enter e-mail next key and next Hexus.7369 becouse i dont have char in game :< Where i can write to support mail or something pls explain :<

Account problem

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can log into the forums. Therefore, you have saved your password in your browser. Click on tools in the browser’s settings and look up your saved GW2 forum password there.

Alternately, click on Support at the top of this page and create a ticket. Good luck.

Account problem

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Has the issue been solved?

Account problem

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

To submit a ticket, visit the Support link above and then click “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet