Account problem
Are you using your email as your username?
Also, you can log into the forum, it uses the exact same info as the game does.
If this doesn’t work, contact support, top of the page.
u use my account name no mail and I cant change my password :<
You can’t use your account name to log in, it has to be your email address
To log into the game you must enter the email associated with your account, as well as your password. Using your display name (Hexus.7369) to log-in will cause an error message to display. If you have forgotten your password, you can find it in the ‘tools’ settings of your browser. Good luck.
The main problem is password i cannot remmember it I try recover in first position i enter e-mail next key and next Hexus.7369 becouse i dont have char in game :< Where i can write to support mail or something pls explain :<
You can log into the forums. Therefore, you have saved your password in your browser. Click on tools in the browser’s settings and look up your saved GW2 forum password there.
Alternately, click on Support at the top of this page and create a ticket. Good luck.
Has the issue been solved?
ArenaNet Communications Manager
To submit a ticket, visit the Support link above and then click “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet