Account questions pertaining to HoT

Account questions pertaining to HoT

in Account & Technical Support

Posted by: GildedCreed.3518

GildedCreed.3518

Just a couple questions regarding my account and the upcoming expansion Heart of Thorns.

1. I saw that accounts created between X and Y had the possibility of getting a refund. Does my account fall into this, and does it only pertain to players who bought the full game (as in, not when it went on sale for $10)

2. Is there a way or will there be a way to see when your account was created on? All I’ve been going off of were the oldest in-game mail’s sent/received dates.

3. Assuming that a player obtains a refund, how is it done and can you choose what you’d want the refund in, for example Gems opposed to cash or vice versa?

Account questions pertaining to HoT

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

To be eligible for the refund, the account had to be purchased from buy.guildwars2.com between January 23 and June 16 and the code had to be used within that timespan.

To receive the refund, you simply had to pre-purchase HoT through buy.guildwars2.com. The price you paid for the original game would have been automatically refunded.

The deadline was July 31 however, so this deal is expired.

Account questions pertaining to HoT

in Account & Technical Support

Posted by: GildedCreed.3518

GildedCreed.3518

Eh, welp, not much on the refund part than I am about account-specific details. Gonna keep my fingers crossed on the account age thing.

Account questions pertaining to HoT

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

If you type /age in game (on any character) it says how old the character is and the account. I know it’s not much, but you can get a rough idea on when it was created.

Like mine is just over 3 years old, so it’s little over 1095 days.

I’m a Moose, a ginger moose even.

Account questions pertaining to HoT

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

Assuming you installed GW2 at the same time you created your account, right click the folder and select properties to see the date it was created.

If you registered the account at the same time you purchased it, you can just look at the receipt.

If you’ve never changed your password before, you can login to account.arena.net and view its source. Search for “last_password_change” to see the date your password was set, which if you’ve never changed, would be the date the account was registered.

Account questions pertaining to HoT

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

It doesn’t really matter when your original $10 account was created, as far as refunds go, as you would not be eligible. Sorry, just too late.

Account questions pertaining to HoT

in Account & Technical Support

Posted by: GildedCreed.3518

GildedCreed.3518

Well, that’s a really out-of-the way way of putting it, though I’m not sure if it’d help much since my original computer died on me, so maybe the “Last_password_change” thing might help. Though as for what Ellienna.5027 said, the age only works on the character + characters you’ve played in total, and I should probably mention that I had world changed from US the EU when I had started, so I had deleted all my characters (at the time they were sub 20 and I couldn’t care about them), also my original character was deleted to accommodate a new character, so I don’t know how old it is.