Guild Wars 2

Hi, I just had my account restored and the botting allegation overturned. I followed the instructions provided and changed my password but now have an issue with the game client telling me that I need to input a valid retail serial number error or failure to authenticate my playing privileges error.

I updated my original ticket regarding bot banning with information on this new problem. Should I stick with the original and update or create a new ticket?

grandmooch.8653:

Hi, I just had my account restored and the botting allegation overturned. I followed the instructions provided and changed my password but now have an issue with the game client telling me that I need to input a valid retail serial number error or failure to authenticate my playing privileges error.

I updated my original ticket regarding bot banning with information on this new problem. Should I stick with the original and update or create a new ticket?

This is the other screenshot i took of the missing serial code.

Hello I have the same problem on my account, however it also says I have no access to the forums because I don’t own GW2? My account was also reinstated earlier today.

One more thing when I log into my account it says it is indeed linked to my GW2 serial code and I cannot use my Serial Code because it’s already in use.

I have tried deleting Local.dat file and re entering the login details but no luck, still getting the grace period ended screen.