Guild Wars 2

My boyfriend tried GW2 on a beta weekend sometime late 2014. He wasn’t sold at first but eventually I talked him in to giving it another shot. I have played the first GW since they announced GW2 and have always loved Anet and the games. When boyfriend decided to play, I was so excited I purchased his copy for him in May, 2015. I made a new char to play with him and we leveled his engi together. When he got to 80 and the final chapters of his personal story, he made a guardian alt. He enjoyed the boss train, but wasn’t much for exploring maps. Things got busy for us in the summer so we didn’t play for a couple weeks. When he went to log back in, he had been banned for trading in game items for real money. Which he had never done, but I know many safeguards are in place to prevent it. He submitted at ticket, I insisted he do so because the GW2 support staff has always been quick and helpful in my experience. As usual, support was quick to respond and helped him restore his account after verification of ownership. However. His account was reverted to a point in September. 8 months before even the purchase of the game. It was hard enough to get him interested in playing with me, but now he has no desire to recreate two characters and aquire the gear for them again. I don’t mean this as a threat, but if he doesn’t play that will drastically reduce my game time as well, because I’d rather do things together.
I have always loved GW2 and Arenanet. I have always been the first to jump to their defense when people start complaining about the game. I think they made something amazing and it’s still the best MMO I’ve ever played. But just like your best friend will call you out when you’re being lame, I have to say I’m disappointed. It is with hope that I ask you to re-evaluate his case. If there is no other resolution to his situation, I’d like to request a refund for the account that he has effectively never played (or even purchased) due to the length of the roll back.
Please let me know what information you need to accomplish either of these things. Or if this is the incorrect place to make these requests, please direct me to the correct mode of contact. Thank you!

If they rolled the account back too far he needs to update the original ticket and discuss it with them. They have rerolled accounts when they made a mistake in rolling it back.

Your friend, and only your friend, needs to update his ticket, and ask for a different, more suitable restoration point. You can’t request changes to another’s account.

Good luck.

I will have him do that. I just feel invested because the purchase was made with my card. It feels unreasonable for them to be fine returning the account to a point eight months before we even bought it, but keep the money.

Mistakes happen.