Guild Wars 2

“Here are the instructions to run Game Advisor that I mentioned during our chat session.

1. To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor

2. When prompted, save the file to your Windows “desktop” so that you can access it easily. Please save the file before running it – running from the website can cause file issues.

3. Double-click on the Game Advisor file and then click on the icon of the game you’re experiencing an issue with.

4. Click on the “Test Computer and Connection” button and please wait a few minutes while the process completes.

5. Once the process completes, a “Test Result” window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.

Please update your ticket with this file."

“There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html

1. Please download and install the Standard version of PingPlotter.

2. Run the program and in the upper left corner you will see an “Address to Trace:” section.

3. Type in the server IP. (When you are ingame you can get this by alt+ctrl+del, click on “Windows Task Manager”, then click on “Performance” tab, then on Resource Monitor, then on Network tab. You will see gw2.exe address, that’s the IP you need put in) Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time.

4. Click on the “Stop” button. Then, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop."