Account suspended?

Account suspended?

in Account & Technical Support

Posted by: Dezaq.1203

Dezaq.1203

Hello. Literally 10 minutes ago my account was suspended. I do not know why or for how long. Could someone help?

Account suspended?

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

It normally tells you how long when you try to log in. For example the standard for a first time language violation is 72 hours. I have never experienced it myself and don’t plan to but I think if it was for a language violation it says so.

Keep in mind that if you have been suspended it may not be for something in the last few hours or what not, it could be for a violation earlier that has just been followed up with by Anet.

The Burninator

Account suspended?

in Account & Technical Support

Posted by: Dezaq.1203

Dezaq.1203

It does not say anything about why or how long my account is being suspended.

Account suspended?

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Does it just say “suspended” then? What do you see when you try to log in?

The Burninator

Account suspended?

in Account & Technical Support

Posted by: Dezaq.1203

Dezaq.1203

Saw it now. It says “Your guild wars 2 account has been terminated for a breach of the User Agreement and/or Rules of Conduct. This action is permanent” Is tthere a way i can contact Anet and figure this out or is it only through support?

Account suspended?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You will need to contact Customer Support (Top of page) and discuss your issue with them. Good luck.

Account suspended?

in Account & Technical Support

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

I have corrected your suspension to be for the proper amount of time.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”