Guild Wars 2

I’m posting this on behalf of a friend, Forgotten Deus.1423 (Yes we have similar names, that’s irrelevant.) His account was suspended for attempting to buy 800 gems with his paypal account, and for some reason the payment was blocked. He has submitted a ticket, however something is fishy here, due to the circumstances. Just hours before he had attempted to buy that 800 gems, he had bought another 800 (For the Infinite Retry Coin first time around, an armor skin second time around.) with the same paypal account, and it went through. He has bought gems many times before, however for this one time it didn’t go through. We’re not sure if this is Paypal’s Issue, ANet’s, or whoever’s problem this is, however we’d like to get him back to the game ASAP. If we could get somebody to look into this more, that’d be great.

I think it is highly unlikely that an account gets suspended over a problem with payment of gems. Yes it happens that payment is refused cause the transaction doesn’t seem valid (either right or wrong), but that is imo no reason for a suspension (unless it is payment for the game itself, but thats not the case here).

If your friend has an issue with getting into the game then please advice him to file a support ticket. (top of this page – ask a question). If he is suspended it is very very likely for a different reason. support will be able to tell him why.

mercury ranique.2170:

I think it is highly unlikely that an account gets suspended over a problem with payment of gems. Yes it happens that payment is refused cause the transaction doesn’t seem valid (either right or wrong), but that is imo no reason for a suspension (unless it is payment for the game itself, but thats not the case here).

If your friend has an issue with getting into the game then please advice him to file a support ticket. (top of this page – ask a question). If he is suspended it is very very likely for a different reason. support will be able to tell him why.

If you read my post, you would have seen that I already said that a ticket has been submitted (Incident 130906-001280). It doesn’t give him any time period or other reason, plus the emails in his email account that state that his account has been suspended due to a failed transaction say otherwise.

I am sorry, I was confused with the simular names (specially cause you drew my attention there), but it doesn’t change my answer. the forum can’t be used to speed up tickets. Your ticket is (almost??) older then 72 hours (lemme explain my hesitation, the ticketnumber gives the date, but im in europe, for me the date is 4 days ago, but depending on the time it was posted it might be less then 72 hours).

If the ticket is older then 72 hours. please post the ticketnumber here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged
For the rest my answer doesn’t change. I do think there is more to this story then you are telling me (you are a third party just as me, so we both might not know the full information). Ask yourself, what reason would arenanet have to block a paid game acount to play cause of a suspcisious gem-transaction??

It is like you have a house and it is fully paid for, you buy a kitchen, but your payment couldn’t get verified, the kitchen supplier doesn’t deliver the kitchen, but also confiscate your home???

I do think something else is going one here. post in the sticky when it is 72 hours or more.

I am going to make a footnote. It prolly sounds out of line, and it might be out of line. but the story sounds ‘fishy’. it just doesn’t make sense and isn’t logical. This might! be an indication that your friend isn’t truthfull to you. I do hope he is truthfull and I don’t want to break friendships. But what you said so far seems far fetched. So my advice is to help your friend while being critical.