Account suspended for an account issue.

Account suspended for an account issue.

in Account & Technical Support

Posted by: Bass Ads Own.9513

Bass Ads Own.9513

I have 2 guild wars accounts and the other day I was playing on one of my accounts when I was logged out and got a message I was suspended for an account issue. I have no idea what that means or how long I have been suspended. I have sent in a support ticket #44813 and have not gotten any replies. Any way someone can look into this and let me know what is going on?

(edited by Moderator)

Account suspended for an account issue.

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

If your ticket is 3 days or more old then post your ticket number here in this thread for review. If it’s less than 3 days then you need to wait for support to look your ticket over.

Typically though the first suspension is 72 hours. It should tell you this on your login screen when you get an error message. It should also give the reason there also. Typically something like abusive language for example.

Account suspended for an account issue.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You have submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Back To Top