Account suspended twice in one day, no clear reason
in Account & Technical Support
Posted by: Jonkka.7651
in Account & Technical Support
Posted by: Jonkka.7651
So, I got my account restored after 5 days of waiting for support to work out my case. (Which is Incident: 120908-002775). I got it restored on Thursday 13th of September and now 2 days later it is blocked again. Error says that my account may have been accessed by unauthorized individual. I don’r honestly believe that anyone have got access to my account after I got it restored since it is secured by email authentication and my email is also secured in several different ways. I made a ticket (Incident: 120915-001904) about this case and I hope support could get this done a bit faster than my previous case. It is kind of frustrating to be blocked out of the game constantly.
in Account & Technical Support
Posted by: Jonkka.7651
I got my account back online really fast, only 2 hours after opening a ticket. That wasn’t long fun since my account is blocked again, only less than 12 hours after opening. I don’t know how Anet thinks that my account may be have been accessed by unauthorized individual since I haven’t got any extra authorization messages to my email. This is really frustrating and I would you to make it end. I updated my ticket considering the last suspension, my ticket number is still 120915-001904. Maybe someone could make the end of this?
in Account & Technical Support
Posted by: Cinnah.5407
Maybe it is a bug. When my account got suspended last night I saw the ip logs and the only ones there were mine. So I guess I hacked myself.
in Account & Technical Support
Posted by: Jonkka.7651
Where the IP logs can be seen? I’d like to know if there really is someone trying to login to my account (which I highly doubt since I haven’t got any authorization messages to my email).
in Account & Technical Support
Posted by: Alavastre.1693
Got my account “fixed” for a second time, and I have the exact same problem. Something is terribly wrong.
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