Guild Wars 2

Hey Guys I recieved a E-mail on 2nd January claiming that my GW2 account had been involved in the sale of in game items for real world cash and has been temporarily closed

I have not played Gw2 in the last week or so and to my knowledge only accessed the game once for about 10 minutes

I logged in today after discovering the E-mail to find my account active and my items/bank untouched

but I am now concerned about my account being hacked somehow as I cannot find anything to say the E-mail is fake

and since I have not played lately I cannot say for sure if my account was temporarily closed at some point in the last few days

I must note that I have never nor will I ever resort to selling stuff in MMO’s for cash and I always take the time to report those who do when I find them

if anyone else has had similar E-mails or if this e-mail is legit in anyway I’d just like some peace of mind knowing if it’s just a well constructed fake E-mail or a mistake on Anet’s part or if I was indeed hacked while on a temporarily break from playing the game

You received a phishing email.

Just to make sure nothing bad will happen, change your email and game password.

I thought that too but the E-mail came from ArenaNet (noreply@guildwars2.com)
which is the official Address used by Anet

I’ve double checked it against most E-mails i’ve got for gem confirmation etc and it’s identical to all of them

if it’s a phishing e-mail they’ve managed to disguise the real sender address somehow which only makes this more dangerous

Scammers/spammers have been able to change the “from” address for decades.
Anyone can actually do it in a few mouse clicks so never trust the “from” address to verify an email is real.

So basically, just because the return address is noreply@guildwars2.com does not mean it is a real email.

Anet will NOT send any notifications that your account will be banned/suspended, never. If you clicked on any link in that email, your account is now at risk and you should change your login information ASAP. You should look at the forum post below.

https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged

Thanks Squirrel I did not click on the links but I will change my details anyway