Account was working last night ...

Account was working last night ...

in Account & Technical Support

Posted by: Eddard.2930

Eddard.2930

My wife’s account was working last night. But now she can’t log in at all.

Says her PW is wrong. But she didn’t change it.

Please help.

120912-006079

I want to die peacefully in my sleep like my grandfather. Not screaming like the people in his car.

Account was working last night ...

in Account & Technical Support

Posted by: luridftw.4536

luridftw.4536

Sounds like your account has been hacked due to a fake site, email, or a keylogger on your computer.
You will need to get in contact with support and provide proof of purchase when requested.(Cd-keys, Last four digits of credit card, paypal etc.). Since you were hacked once lets be sure to get on the real support site ;P. Last thing you need is a fake support asking for credit card info.
After doing this which will take a very long time, they will default the email back to the original and reset the password.
If you do have a keylogger then this hacker will just change it again and again.
It is a custom for them to roll back the account to restore any deleted characters items and gold. If they fail to do this request it.

Account was working last night ...

in Account & Technical Support

Posted by: Eddard.2930

Eddard.2930

Sounds like your account has been hacked due to a fake site, email, or a keylogger on your computer.
You will need to get in contact with support and provide proof of purchase when requested.(Cd-keys, Last four digits of credit card, paypal etc.). Since you were hacked once lets be sure to get on the real support site ;P. Last thing you need is a fake support asking for credit card info.
After doing this which will take a very long time, they will default the email back to the original and reset the password.
If you do have a keylogger then this hacker will just change it again and again.
It is a custom for them to roll back the account to restore any deleted characters items and gold. If they fail to do this request it.

I have a ticket in (see sig). Is this good enough? Do I need to call them?

I want to die peacefully in my sleep like my grandfather. Not screaming like the people in his car.