Guild Wars 2

Hello, I am posting this from my second account as I can longer access the forums with my other. Morderger.6298.

I had my account hacked on Thursday night and on Friday you guys were able to help me retrieve my account back. Everything was stolen off of my account. I put in a request to restore everything, but that won’t do any good now because on Saturday, My account I just got back, was banned for gold selling.

How long does this process take?

“Your request (572828:Account Wrongfully Banned) has been updated. To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.

Marlin (Guild Wars 2 Support)
Apr 26 23:28

Hello

Thank you for contacting the Guild Wars 2 Support Team!

I am escalating your ticket for further assistance. Someone will be in contact with you as soon as your issue has been fully reviewed.

Thank you for your patience.

Regards,

Marlin
Guild Wars 2 Support Team
http://support.guildwars2.com/

Apr 26 07:58

I just recently had my account Hacked and setup a ticket and got it returned to me yesterday. Now all the sudden my account is banned?
I have been a loyal Guild Wars 2 Customer since Beta. Please Un-ban my Account for I had nothing to do with any Gold Selling. All of my items and gold were stolen. Help please!!"

Gaile is saying in the Tickets for Review for hacked account holders to not post there unless no response is heard in 5 days.

The restoration team is separate from the Support team you initially had contact with. And the number of hacked accounts is up so I’d imagine they are back logged. It doesn’t help that Support is also back logged due to the feature patch.

The person who hacked your account was undoubtably using it for gold selling, causing it to be flagged as such and then banned. Since the people who ban accounts are not part of support, they do what their job is, which here is to ban gold sellers, and let support work out the results with the account holder. You just need to work your way through the system.

Surely when an account is flagged as compromised ANET would/could/should perform such background checks prior to releasing the account back into the game… instead of allowing a player to finally get back into game already facing the prospect of having everything stripped from their possession and facing another lengthy wait for an account restoration only to then be hit with a ban for something that should of been considered right from the outset of a reviewing the ticket.