Guild Wars 2

Firstly, I love Anet, so I’m only complaining to help improve an already great game.

I was recently banned for botting, extended unattended play, using macros, or similar behavior. I mention all of those because I still don’t quite know what I did. They opened my account back up, but provided no details as to what I did; only stating that I was “involved in a violation”, but they were going to “extend leniency”. On the very off chance that I was cheating but didn’t know I was cheating, I asked how I could avoid this again. It doesn’t resolve much if they ask me to stop what it is I was doing, but I have no idea what that is. They were not able to give me anything more because this was all disclosed information.

I had suggested that the only thing that comes close to what I was being accused of was perhaps the mouse I use; however, I only use one key for every button on my mouse, which as far as I understand, is legal.

So I am now on the black list but have no idea why I am there, and I feel like I’m walking on egg shells before the second strike; which will probably be a lot more severe.

Once again, I can’t think of anything I did that falls into that list, but Support says its a “fact” I was “involved in a violation”. Do you guys think they have to say that to cover their tracks when their wrong, or did I actually unknowingly cheat? I would love to know what people think, and would love to hear suggestions of why I got flagged and how I can avoid it. I would also love hear if anyone else has run into the same problem.

I do not think they are just trying to cover themselves. When they make a mistake, they admit it.
Are you using any type of macros, keybinds or other software at all when you play? ( something to open/use a stak of something quickly) Have you been standing around in 1 spot performing the same action over and over (example, in LA just running in to the wall/healing while AFK?)

I have only assigned keys to the buttons on my mouse. The mouse has the ability to use macros, but has remained untouched since I bought it a year and a half ago, which I have been using since the launch of GW2. I have not downloaded any outside material for GW2. There is no button that I press that is not one button to one key.

I also think they would admit when they made a mistake, but I can’t seem to find anything I’ve done wrong either. So I feel like I’m stuck between a rock and a hard place.

I was ‘permanently banned’ for Gold Selling. Through several emails I was assured that there was no mistake. After the fourth time of explaining I was not selling gold, but merely placing it in my Guild bank for a guildie to use, and then retrieving it, I got an email stating my account had been re-instated. Nothing about making a mistake, though one had been made. I fully understand why it could have looked suspicious, but it wasn’t a case of Gold-selling.

I am just grateful to have my account back. Probably should not look a gift horse in the mouth, and just let it go.

They do make mistakes and they don’t admit to them. Like Inculpatus, I received a permanent ban for gold selling because 3 of us guildies loaned each other money to get the Golden title. They reinstated my account the next day after I made a ticket but never admitted that they made a mistake.

So, it’s best just to take the reinstatement and go on.

Astral Projections.7320:

They do make mistakes and they don’t admit to them. Like Inculpatus, I received a permanent ban for gold selling because 3 of us guildies loaned each other money to get the Golden title. They reinstated my account the next day after I made a ticket but never admitted that they made a mistake.

So, it’s best just to take the reinstatement and go on.

To be fair the fact that they removed the permanent ban is basically the exact same thing as admitting they made a mistake.

lordkrall.7241:

Astral Projections.7320:

They do make mistakes and they don’t admit to them. Like Inculpatus, I received a permanent ban for gold selling because 3 of us guildies loaned each other money to get the Golden title. They reinstated my account the next day after I made a ticket but never admitted that they made a mistake.

So, it’s best just to take the reinstatement and go on.

To be fair the fact that they removed the permanent ban is basically the exact same thing as admitting they made a mistake.

I don’t know about you, but I was taught when I messed up I actually had to tell the other person “sorry, I made a mistake”. Fixing the mistake but saying nothing is weak sauce. It fixes the mistake while admitting nothing and offering nothing after accusing someone of breaking the rules and punishing them.

Hi Baughy,

I just got my account back after being banned and my situation is identical to yours. I know I did nothing to warrant a ban and three times I asked customer support to tell me what I got banned for and have not been given an answer.

It really is frustrating to be given no information.

The problem with things like botting is that if they give out that information and someone actually WAS using a bot, they can use that information to make the bot harder to detect next time.

So if they offer up “thing X, Y, and Z triggered the flag”, a botter knows next time to avoid X, Y, and Z things in his program.