Guild Wars 2

BudgieXT.9731:

Sent an email to customer support asking if I could get my achievements reset, this is what I wrote,

Hi, I don’t know if your the right people to ask but I was wondering if you could help me. I bought Guild Wars 2 and had a quick go, but have been away with work. Without my knowledge my nephew had been playing on my account while I was away and he has unlocked a lot of the achievements and also I’m not getting the hint pop ups which I could really do with.

I was so looking forward to this game and I feel that part of the fun has gone without the achievements to unlock. I was just wondering if there was anyway to reset my account so it would be as if the game had never been played. There are no purchases or anything so I would not be loosing anything. This might seem trivial but to me I feel like I am missing out on the full experience.

If you can help me it would be greatly appreciated

Thanks in advance for you help.

This was the response I recieved,

Thank you for contacting NCsoft Account Support.

I have reset the Guild Wars 2 account password and an automatically generated email containing a link has been sent to your email address. After clicking the link in the email, you will be directed to the Guild Wars 2 Account Management page to enter your Guild Wars 2 account name and set your new password.

Please let me know if you need anything else.

If they can’t help with resetting my achievements that’s fine, but they should at least read the email properly, I have spent the last 2 hours trying to think of a password that it would except, in the end I have just had use random letters and numbers, that I will never remember.

Just please READ emails not just send a generic response.

The team is made up of human beings, and occasionally we all make errors. I cannot look into this issue because you did not provide your 12-digit incident or ticket number. But I don’t need to get involved, really. If you still need help or still have a question, please update your ticket to explain that you have an additional question that was not answered in a previous response.

As a short answer, though, Support is not able to reset achievements.