Guild Wars 2

My wife’s ticket # is 120901-012726

Date created 9/1/12

She received an email reply just today claiming “resolved” that included a new password for her to login with (with the new email address she created to use with her GW2 account). This password is not working. She still cannot play the game.
The error code (3002:1008:1:462) states “The email address you entered was not found. If you have an active account, please try again.”. She checked her email address and it is correct, based on what the admin’s resolution email says.
She only changed her account’s email because of suspicious emails she was receiving and that is what GW2 told her to do!
Any advice would be appreciated.
Please help her…it has been 3+ days of no play, no fun.

She submitted one exactly as you stated on 9/5/12, basically 24 hours ago.

Just an FYI…and I realize an estimated time frame can’t be truly calculated, but you did say “prioritized”. For someone who wasn’t hacked…but only followed your directions and vigilantly changed her email account to avoid said hackers I am hoping her priority is “high”…

Her new ticket # is 120905-004303

Here’s to hopin’, because I haven’t been playing much without her, hehe…so as not to “rub it in”

I did that and it’s been 4 days since then…

Yeah, her original ticket that was “fixed”…was from 9/1/12 at 9:30 am EST. It’s been a long wait for her, as many others.

Here’s to hoping it’s SOON. Soon.

Kalidor.9426:

Yeah, her original ticket that was “fixed”…was from 9/1/12 at 9:30 am EST. It’s been a long wait for her, as many others.

Here’s to hoping it’s SOON. Soon.

Yeah, my friends, which are also in my guild are now all around level 45… resolutions to non-hacked issues are hard to come by these days lol