Guild Wars 2

After a gruelling nearly 30 days (continuous) on a construction site out west in 40 degree heat (Celsius my friends) I get home and head off to the mountains for a nice quite Christmas with my partner. I returned on the 27th and loaded up Guild Wars 2 for some nice Winter’s Day fun. My guild help me through all five Tixx events and then I try my hand at bells and Toypocalypse. (Toypocalypse was great by the way.)

So there is lovely fashion in the store, and the ability to buy the remaining minis (I’ve always been partial to minis) and just one problem – I can’t buy gems.

This has been an ongoing issue since beta. The problem is primarily due to NCSoft’s weird and wonderful fraud detection methods. As a customer of 10 years who has bought and subscribed to many games – and bought games for others, they have determined any further use of my card is “fraud”. (The dummy accounts setup on the purchase of GW2 really didn’t help here given I purchased the game for three other people on the same card – all of which got “registered” to different people, namely friends and family.)

Until now I have be using gift cards to purchase gems. Unfortunately it would seem that even I did not understand the true extent of how hard these things are to get – well to get one that will work in the gem shop. There is only one store that sells these cards and they open limited business hours 9.30am – 4pm. And they have been shut since the 24th. They will not be open again till the 5th so the earliest I can purchase gems is the 6th (as there is a 24hr activation on the cards and attempts to use them prior to activation results in the value of the card being wiped completely).

In short I will not be able to buy a card in time to indulge in any Christmas shopping through the gem store. Gem cards are not sold here. Gamestop will not sell gem cards to players in my country (and I’m not sure if my sister in the US bought one for me whether it would work on my account). Paypal and I have issues of a legal nature, it started with them taking an unauthorised $200 from my account and ended with a class hearing before the Fair Trading Commission. And though my partner has volunteered his card, I am very much afraid that it will end with us both having our accounts banned.

It is honestly getting beyond ridiculous. The one and only pre-paid credit cards that will work with your gem store Anet are sold by a store which is opened very limited hours, doesn’t do any holiday trading, and require 24hrs to activate. Unless you can guarantee that the Christmas stock will be in the gem store until at least the 6th of January I will miss out on the chance to buy altogether.

Please fix the issue with my credit card. I am sick and tired of dancing around whenever there is something in the store I want to buy.

Apologies for the late reply, the ticket number is 120809-002854.
We’ve had flooding here rather severe so I’ve spent most of my time on the mine sites trying to find out how much damage has been done by the deluge over the last two months.

This is the latest response from support:
The 5 account rule, however, is Global. Meaning, we couldn’t make a change on one account without lifting these restrictions on all accounts in the account database. This is why we are unable to make changes to this rule on individual accounts.

I interpret this as – we are not going to change this at all.

I know this would be extreme but have you tried contacting your credit card company and requesting a new account number? Thus giving you a new card number.

Ellieanna, at 35 with a family and twenty odd bills all automatically paid off this card every month I’m sure you can understand that it’s easier to just not buy gems at all then go through the hassle of trying to cancel automatic payments, re-instate them on another number, and potentially spend a few days on the phone when the institution uses the old number instead. Been through this when I had a card stolen 5 or so years ago.

Getting a second card effects credit rating, there is no such thing as a credit card with a small limit any more the lowest here is $5000. And a debit card or a reloadable credit card has to be linked with my main bank account – which I don’t want. If I start up a brand new bank account to deal with the new card the transfers are 3 business days which puts me back in the same position as the original post, but I also need to pay $25 a month in upkeep for the second account.

I have actually contemplated this idea. It’s not worth the hassle.

Gaile, the five card rule cannot be temporarily lifted. At least that is what support has told me. What I was also told is that they were looking into revising this rule – but I’ve heard nothing since then.

At the end of the day the purchase of GW2 and the creation of the dummy NCSoft account is what has put me over the 5 account limit. And before support managed to clearly communicate the central issue preventing my card being used I had also used it to buy the game for my partner and my sister at launch. So I’m more than a little over the 5 account rule now.

Paysafe is European I believe, so not available on the far side of the globe here.

Gaile, I am unsure what the difference is between CS and support, my tickets have gone through the support interface on this site.