All my money gone?

All my money gone?

in Account & Technical Support

Posted by: PEARLY.2579

PEARLY.2579

Q:

bought 4,000 gems from the Trading Post. I Converted them all to gold. I then put them all in the bank. 30 mins later, the game turned off and went to the desktop.

When I restarted it made me install the game all over again. All 250,00 files roughly.
When I got back into the game all the the money was gone?

I spent £42.50 on this and feel scammed? Very upset.

Please help me?

All my money gone?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

All my money gone?

in Account & Technical Support

Posted by: Ragnarok.4586

Ragnarok.4586

Thats pretty serious, maybe you should contact them over the phone.

Mekanos – Engineer | Alradian – Warrior
[FcTR] on Maguuma

All my money gone?

in Account & Technical Support

Posted by: Bry.8140

Bry.8140

They don’t have phone contact do they?

All my money gone?

in Account & Technical Support

Posted by: Demeron.5423

Demeron.5423

best bet would be keep makeing posts n what not till a GM responds that is beyond F up

All my money gone?

in Account & Technical Support

Posted by: PEARLY.2579

PEARLY.2579

if they had phone support i would have done it by now

All my money gone?

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

https://en.support.guildwars2.com/app/ask/

Then you’d probably select “Technical Issues” in the dropdown and then explain the situation. Then…wait for a response.

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All my money gone?

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

I dont even know how this is possible to begin with if the gold has been in your bank for 30m.The game “autosaves” Constantly,at everything you do,making sure there will be no losses when a disconnect happens. Something like this should only be able to happen,if the server crashes and a small rollback has occured.Anyway best luck is to contact support about this.

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