Guild Wars 2

The game always crashes in Teq. The last four times I’ve played it has crashed at different times during the event. The only thing I can relate it to is that there was a full instance of people on each occasion. On 2 of the 4 occasions I was in a party and was lucky to be able to port back to the same instance and did not crash again.

The crash report cites an OOM (Out Of Memory = 5.6MB) as the reason, but I have an amd 6990M video card with 2048MB ram, and 16GB of system ram running on win7 64bit OS. So I have more than enough ram memory for the game.

I’ve reinstalled the whole GW2 game, but this is still happening. Does anyone know how to solve this?

I can’t fit the full crash report in due to posting word limit, but here is the first part of the report:

• Crash <—*

OOM: Heap, bytes=5600000,
App: Gw2.exe
Pid: 7496
Cmdline:
BaseAddr: 011A0000
ProgramId: 101
Build: 51374
When: 2015-07-29T16:05:44Z 2015-07-29T17:05:44+01:00
Uptime: 0 days 1:02:41
Flags: 0×1

• System <—*
  Name: PHOENIX-PC
  IpAddr: 192.168.0.2
  Processors: 8 [GenuineIntel:6:10:7]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 8328MB/16331MB 50%
  Paged: 7631MB/17130MB 44%
  Virtual: 152MB/ 4095MB 3%
  Load: 49%
  CommitTotal: 9498MB
  CommitLimit: 17130MB
  CommitPeak: 9549MB
  SystemCache: 7398MB
  HandleCount: 47384
  ProcessCount: 103
  ThreadCount: 1297

• Process Memory <—*
  Private: 3683MB
  WorkingSet: 3612MB
  PeakWorkingSet: 3612MB
  PageFaults: 9997123

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

fuuny I just got one of thos also

Lower the resolution to 1080P should help.

And set the last 2 combobox in the video setting to medium (something about the limit number of High Qualilty charactor’s models, these 2 setting affect the FPS and the chance of crach much more than others setting)

After joining the map, restart the game. You may also want to change the character model/limit to lowest under the graphics options.

GW2 is reaching the 32-bit memory limit, which cannot be avoid since GW2 is 32-bit. Until ArenaNet develops a 64-bit client, you can only try to avoid the problem by restarting the client (to clean GW2’s memory usage) and lowering your settings.

But why would it only be happening in Teq? Also why doesn’t it happen for everyone?