Ambiguous Support Email

Ambiguous Support Email

in Account & Technical Support

Posted by: Vandaris.5270

Vandaris.5270

I received this message but i’ve had no follow up to it or precursor to it, who do I contact and what is it about?

The email is below:


Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

If you wish to not get your account suspended you should immediately verify your account ownership. You must complete the steps below to secure the account and your computer.

STEP 1: ACCOUNT INVESTIGATION

We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
https://account.guildwars2.com/account/login-support.html

STEP 2: VERIFY YOUR SUBMISSION WAS RECEIVED

We will contact you with further instructions once we have received and processed your submission. If you do not receive a reply within 48 hours of submitting this form, please resend it from the address listed above.

If you ignore this mail your account can and will be closed permanently.

—The ArenaNet Team

I’ve only played the game for a few hours and did very little in that time, so I am curious as to what is going on and why.

I am assuming this is just a badly worded email asking me to register my game a second time, if so then please can you correct the language in the future. It may relate to the fact my IP isn’t static and thus bounces around the UK, and I have to verify my account anytime I login.

Ambiguous Support Email

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

This is a Phishing email used to get your login info.

If you did what it states, please change your passwords for the game and your email.

For more info, check this post: https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/first