Guild Wars 2

Hi,

First off I am not sure if this is in the right section, if it is could it please be moved?

I was just curious as to the Anet policy regarding scammers selling runs but not delivering. It has been 2 weeks since I and 3 other players were scammed out of 100g by paying for an Aetherpath run including all achievements, while only receiving one of the achievements.

Obviously our “runner” suddenly had to run off. I requested a partial refund since he didn’t fulfill his end of the bargain, but was promptly ignored. I asked a guild member to do the same, and this person was also ignored.

Our incredible scammer, running around with his 13k AP and legendaries has been logging in every day since the 2 weeks or so that it happened. Obviously I will not name and shame on the forum, but if an Anet employee feels that people who scam atleast 100k (and probably more, I doubt this is the first time) without so much as a slap on the wrist, I can of course provide the account details of the scammer.

I know that I can’t get back my money through CS, and that is fine. But should he still be running around and scamming more people?

Here is an official statement on scamming

Source
Michael Henninger
Game Support Lead
“I wanted to give you a quick rundown on what involvement Customer Support takes regarding defrauding/scamming. Let’s look at the two parts of this:
1. We do not reimburse wealth lost to other players for any reason if it is outside of the Black Lion Trading Post. This is because Customer Support can not duplicate wealth. With the volume of requests coming in we alone would damage the economy if we were to restore wealth lost when trading takes place.
2. We terminate accounts permanently for defrauding (scamming). If you are found to make a deal to trade (say, sword for gold) and not hold up your end we will investigate and terminate. If you are the victim of a scam you should submit a support ticket and provide what you lost and the time and date as accurately as you recall. This is usually all we need to research the event but we will ask you if we need more info. You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.
Please be sure to include the full details of your trade via game chat (any channel is fine) in Guild Wars 2
We absolutely must be able to see the deal being made to find guilt. Do not use voice chat software or other means to communicate while making a sale/trade.
Again; this will help us terminate accounts that are cheating other players but will not result in a recovery of your losses.
Please understand that you are allowed to trade outside of the BLTP – but you will not receive replacements for lost items or gold. The same goes for selling dungeon runs. CS will not suspend or terminate you for selling runs. We will, however, take action if you take payment and not fulfill your end of the bargain.”

So, you should have reported it to support, the closer to the event the better, your thread doesn’t say if you did. If it’s been a while then they are going to need to know as close as to the exact day and time it happened and they will need to be able to see messages in chat or emails.

Just a flesh wound.3589:

Here is an official statement on scamming

Source
Michael Henninger
Game Support Lead
“I wanted to give you a quick rundown on what involvement Customer Support takes regarding defrauding/scamming. Let’s look at the two parts of this:
1. We do not reimburse wealth lost to other players for any reason if it is outside of the Black Lion Trading Post. This is because Customer Support can not duplicate wealth. With the volume of requests coming in we alone would damage the economy if we were to restore wealth lost when trading takes place.
2. We terminate accounts permanently for defrauding (scamming). If you are found to make a deal to trade (say, sword for gold) and not hold up your end we will investigate and terminate. If you are the victim of a scam you should submit a support ticket and provide what you lost and the time and date as accurately as you recall. This is usually all we need to research the event but we will ask you if we need more info. You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.
Please be sure to include the full details of your trade via game chat (any channel is fine) in Guild Wars 2
We absolutely must be able to see the deal being made to find guilt. Do not use voice chat software or other means to communicate while making a sale/trade.
Again; this will help us terminate accounts that are cheating other players but will not result in a recovery of your losses.
Please understand that you are allowed to trade outside of the BLTP – but you will not receive replacements for lost items or gold. The same goes for selling dungeon runs. CS will not suspend or terminate you for selling runs. We will, however, take action if you take payment and not fulfill your end of the bargain.”

So, you should have reported it to support, the closer to the event the better, your thread doesn’t say if you did. If it’s been a while then they are going to need to know as close as to the exact day and time it happened and they will need to be able to see messages in chat or emails.

I guess I forgot to mention that I did report him, and encouraged the rest of my team to do so also.

My point is should it take 2 weeks, and how is he still playing every day if he is permabanned?

They just had a $10 sale and they are swamped so it’s impossible for someone on the forum to have any idea how long it will take. The quote said “You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.” Since it’s been 2 weeks, update your ticket and ask the outcome.

I only reported it through the ingame system, so I guess I’ll have to open up a CS ticket. Given the roughly 1 month I expect to wait in that (since obviously login and payment stuff takes priority), I figured a post on the forum might get some attention a little bit faster. I don’t really need to know the outcome though, since I can see on my friendlist that he logs in every day (probably a paid account tbh, why would you risk your legendary over 10k AP account for 100g?).

The official responses I’ve seen have been a request for a ticket number first so they can review the logs. No staff member can say why he wasn’t banned without reviewing the ticket and the logs from that time and they will not discuss information like this on the forum. It will be as an update to your ticket.

So you’ll need to make a ticket and give them as exact information as to the date and time that you can.

• You can report (with ticket) and if you evidence shows the “scam” was an intentional theft, they may possibly temp or perma ban the scammers account.

• They will never tell you what they did.

• You will not get back any items or gold you lost in the transaction.