Guild Wars 2

I think you should have more Forum “Moderators” or “Support” personnel attempting to assist in issues people encounter in the Tech forum. I think that would show more respect to your current customer base to at least show you are attempting to help them resolve issues in a public forum. You can also document using a coded tiered checklist system(via the admincp here on the site) individual issues and if a solution is found keep that to make it easy for those Support/Moderators to copy and paste that info for those having that issue that was already documented and solved.

I agree, I am seeing hundreds of posts referring to lag / latency issues and have seen little or no response from Anet. I love this game, and would like to continue to play, and support your company, but if these issues are not addressed I am afraid I will have to find another game to entertain myself with, and a different company to support, thank you.

they already got their money, remember?

Some advice ..you need more tech support people working in the tech suport forum.

Otherwise change the title of the tech support forum to somthing like " tech talk"

Becouse atm there is only a half dozen members of the public community that bothers to actually offer technical support, with maybe 1 or 2 Anet reps who only show their heads now and then and only offer generic responses.
The current ‘tech Support’ forum is only being held together by the community, which isnt easy considering they have nothing to offer people other than their word thatthey know what they are talking about , which means next to nothing on the ‘interwebs’ :P

hell… if u need to employee some more people for forum tech support then im more than certain there would be some people who would gladley apply for a small little online job like that.