Q:
Another Client logged in?
ArenaNet Communications Manager
A:
I don’t want to alarm you, but I am concerned about your account security. In most cases, when this happens it means someone else has your credentials and is logging in, “bumping” you out of your account. (That is the functionality of the game, and by intention, so that if you accidentally leave on vacation with your game running, you’re not stuck waiting until you return home to get back on your account.)
I suspect that your e-mail may have been compromised, which means that simply changing your game account password may not solve the issues. I’d start looking into this by investigating the e-mails account. Then, for help with securing your account, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
You should check Security under My Account to see if any other IP addresses have logged in. On that screen, you can log others out. Very rarely, a strange error happens, and when disconnected, that particular message appears, but…as I said, it is rare.
You should make sure your email account is secure, as well. And, you can contact CS, and ask them to check out (silly filter-why it includes the e.s.s, on that word is beyond me) what might be happening with your account. Though, I have had little luck with that.
Good luck.
(edited by Inculpatus cedo.9234)
Occasionally it will say that another client has logged in if there is a lot of lag and the game doesn’t realize you were kicked.
If there were no strange IPs on your account and nothing happened it could be that, just a glitch.
It’s also possible your email account associated with GW2 has been hacked. Change that email address PW and then work on changing your associated email address in GW2 via a Support ticket.
Keep in mind that if you email has been hacked, your GW2 account may be the least of your worries.
Could be a network or connection glitch (but I’ve never had it come up and SAY another client logged in…..does not mean it cannot happen).
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
Fate is just the weight of circumstances
That’s the way that lady luck dances
(edited by Brother Grimm.5176)