Another client atempt to log on this account?
Another client atempt to log on this account?
in Account & Technical Support
Posted by: Smooth Penguin.5294
If you changed your password, and there was another attempt using the new password, I suggest formatting your HD and reinstalling your OS. Either you have a keylogger on your PC, or the hackers got really lucky guessing your new password so quickly.
And now, when I was suggested to check security info on my profile I see 2 new authorized networks added without my permisson to the list which I don’t know…
If I have a keylogger on my PC I’m almost sure that I will lose my accont because I recently changed password for email which was used to create GW account… :<
ArenaNet Communications Manager
This is an individual situation that you need to address. You’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. However, if someone has access to your computer or email account, any help they give you will be subverted by the key logger on your account. You may wish to inquire in the TS Forum about what you can do to stop these compromise attempts.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet