In order to regain access to the game, I’v re-purchased Guild Wars 2 again
(From authorized retail partner),
and applied new valid code to my released account.
I got a register confirm mail from Arenanet. But still can’t access to the game.
it says still tht My account’s suspended for account issue.
I updated my old ticket(121114-002734) for this problem but it has been abandoned for 5days since I got last respond which was tht I have to re-purchase GW2.
should I get new ticket up for this?
would u check the procedure of applying new SN with released account?
In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.
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I’v re-purchased GW2 digital download from one of authorized retail partners.
I applied new serial code to my existing released account.
But, when I try to login thru game launcher, it still says My account has been suspended for account issue.
I got new ticket up for this problem. (121119-003718)
but got only auto-response as following
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The Guild Wars 2 Team
Auto-Response 11/19/2012 05:33 PM
Are you having trouble verifying your email address?
If you are having problems with the e-mail verification process, please follow the steps below:
1. Go to https://account.guildwars2.com/recovery
2. In the Email / Account Name field, enter the email address used for your Guild Wars 2 account.
3.In the Serial Code field, enter the serial code you registered to the account.
4.In the Character Name” field, enter the name of an existing character on your account.
5.Click Verify.
?Be sure to set your account password to a strong, unique password that you’ve never used anywhere else!
?See this comic (http://xkcd.com/936/) for advice on picking a strong, unique password.
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Alright, so I followed steps on above(I’m NOT having problem with email address verification though).
I successfully did verify email address and reset pw with new serial code.
But nothing has been changed.
My game account still remaining as suspended.
I’v checked my credit card transaction. status is normal and transaction acquired.
tht means retailer eventually will take my money for this and I’m screwed. ok?
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If there’s no problem with my new serial code, unsuspend my game account asap plz.
If there’s any problem with my new serial code, just let me know so tht
I can go ask refund.
I think this is going around a lot from what I have experienced and what i have read in the other forums. They are not really responding to the tickets so if three days have passed put it in the three days or older.
Thx, Chai but this is my 4th ticket. I got already couple of tickets in three days or older I’v closed all except this one. they said my case is now under investigation.
there’s nothing much I can do except waiting now.
Waiting…and waiting~~ I’m gonna hit Guinness record for this! XD
could be a similar issue as to the old case. If you’ve bought it via the same card it could be that for some odd reason your new retail store has the same issue as the old.
Check your bank account and see if the money is gone, not gone or in the “reserved/pending”.
Why I decided on buying a physical copy instead of just another serial code.
Ya Drachdhar is right, keep an eye on your card’s statement. I’ve had the same problem where they banned me for “botting” then they changed it to using a stolen card but I believe that the message was automated. They really meant “we are going to redo everything over so here is a refund and use it to buy a new code”. Still waiting on it though.
1st purchase from official site.
2nd one from one of authorized retailers.
I’v kept tracking card transaction this time.
it’s not reserved/pending. transaction acquired.( not sure if it’s proper term in English)
I’v googled card billing process. merchant acquirer actually
did request money. anyway everything looks fine to me this time.
I visited my bank in person, double checked if my card’s fine.
I did everything I can do. sigh
