April19 update crashes Mac

April19 update crashes Mac

in Account & Technical Support

Posted by: william cleveland.5621

william cleveland.5621

Since the update today, the client on my Mac will not run. It appeared to download files, the stopped working.
I removed the game and tried reloading the client from the website and got the same results.
Anyone else having problems with the update?

April19 update crashes Mac

in Account & Technical Support

Posted by: MJC.4563

MJC.4563

I’m having the exact same issue. Tried everything in the forums and still nothing. Very frustrating as it was directly related to after a new build completed and restarted the game.

April19 update crashes Mac

in Account & Technical Support

Posted by: GXRGhost.4806

GXRGhost.4806

Here the game dont even start…he just show me the dot underthe app nothink else

April19 update crashes Mac

in Account & Technical Support

Posted by: MJC.4563

MJC.4563

GXR, I’m in the same boat and I’ve tried pretty much all the standard things. Not sure if this is my computer or an ANET thing…me thinks it’s the ANET.

April19 update crashes Mac

in Account & Technical Support

Posted by: subterrane.1895

subterrane.1895

Same thing here. If you right-click the icon and “Show Window” you’ll see an outline of a window, teasing you with its ghostly corpus. Since I completely nuked everything, I look forward to hours of ‘Progress Quest’ as the files download.

April19 update crashes Mac

in Account & Technical Support

Posted by: broopa.5043

broopa.5043

Man, I was looking forward to this update and now I can’t even load the client.

April19 update crashes Mac

in Account & Technical Support

Posted by: FlightyBroad.2980

FlightyBroad.2980

can confirm here, mac client opens, and shows that it’s using some cpu, but it won’t actually show me the launcher or do anything

April19 update crashes Mac

in Account & Technical Support

Posted by: Outh.5941

Outh.5941

My Apple version does not start at all. Just shows the dot under the icon. No screen nothing.

April19 update crashes Mac

in Account & Technical Support

Posted by: broopa.5043

broopa.5043

Found a fix that a worked for me I think. I am patching now anyways.

Go to your GW2 application. Right-click and choose “Show Package Contents”
Navigate Contents → Resources → transgaming → c_drive → GW2
Rename gw2.exe to oldgw2.exe
Rename gw2.tmp to gw2.exe.
Launch GW2.

SOLUTION:

Go to your GW2 application. Right-click and choose “Show Package Contents”
Navigate Contents -> Resources -> transgaming -> c_drive -> GW2
Rename gw2.exe to oldgw2.exe
Rename gw2.tmp to gw2.exe.
Launch GW2.

The launcher will start and will begin the download. I’m downloading now.

Edit: The fix persists through multiple launches.

Taken from https://forum-en.gw2archive.eu/forum/support/bugs/Mac-client-broken-display

Thanks that worked. I wonder if Anet actually tests their updates on Macs before they release them. It seems doubtful.

April19 update crashes Mac

in Account & Technical Support

Posted by: Poikjm.6520

Poikjm.6520

having same problem of client not loading up

April19 update crashes Mac

in Account & Technical Support

Posted by: unsanctioned.1432

unsanctioned.1432

Having same issue, launcher will not open

April19 update crashes Mac

in Account & Technical Support

Posted by: Lavinium.5263

Lavinium.5263

renaming .tmp to .exe worked for me on OSX El Capitan, thanks!

April19 update crashes Mac

in Account & Technical Support

Posted by: hyperion.3806

hyperion.3806

the work around that broopa mentioned is working for me cheers

April19 update crashes Mac

in Account & Technical Support

Posted by: cork.3125

cork.3125

Found a fix that a worked for me I think. I am patching now anyways.

Go to your GW2 application. Right-click and choose “Show Package Contents”
Navigate Contents -> Resources -> transgaming -> c_drive -> GW2
Rename gw2.exe to oldgw2.exe
Rename gw2.tmp to gw2.exe.
Launch GW2.

SOLUTION:

Go to your GW2 application. Right-click and choose “Show Package Contents”
Navigate Contents -> Resources -> transgaming -> c_drive -> GW2
Rename gw2.exe to oldgw2.exe
Rename gw2.tmp to gw2.exe.
Launch GW2.

The launcher will start and will begin the download. I’m downloading now.

Edit: The fix persists through multiple launches.

Taken from https://forum-en.gw2archive.eu/forum/support/bugs/Mac-client-broken-display

Thanks that worked. I wonder if Anet actually tests their updates on Macs before they release them. It seems doubtful.

April19 update crashes Mac

in Account & Technical Support

Posted by: cork.3125

cork.3125

Had totally forgotten about this fix. I had the same problem earlier this year and it helped me then too.
Thanks for the reminder

April19 update crashes Mac

in Account & Technical Support

Posted by: Nourhadine.6451

Nourhadine.6451

Found a fix that a worked for me I think. I am patching now anyways.

Go to your GW2 application. Right-click and choose “Show Package Contents”
Navigate Contents -> Resources -> transgaming -> c_drive -> GW2
Rename gw2.exe to oldgw2.exe
Rename gw2.tmp to gw2.exe.
Launch GW2.

SOLUTION:

Go to your GW2 application. Right-click and choose “Show Package Contents”
Navigate Contents -> Resources -> transgaming -> c_drive -> GW2
Rename gw2.exe to oldgw2.exe
Rename gw2.tmp to gw2.exe.
Launch GW2.

The launcher will start and will begin the download. I’m downloading now.

Edit: The fix persists through multiple launches.

Taken from https://forum-en.gw2archive.eu/forum/support/bugs/Mac-client-broken-display

Thanks that worked. I wonder if Anet actually tests their updates on Macs before they release them. It seems doubtful.

Thank you for this now its working..

April19 update crashes Mac

in Account & Technical Support

Posted by: TheBookThief.9256

TheBookThief.9256

i have tried this and the app will still not open or do any thing do not even get dot under app

April19 update crashes Mac

in Account & Technical Support

Posted by: RogueLife.3719

RogueLife.3719

Thanks for the fix…it’s downloading it now. So far so good.

It’s shameful how they they treat macs.

April19 update crashes Mac

in Account & Technical Support

Posted by: TheBookThief.9256

TheBookThief.9256

WTF i can’t send a private message for 2days i just longed into frourms today WTF