Guild Wars 2

Arenanet your Level 3 connection is taking some major packet loss. Your Telia connection appears to be fine when the routing fails over to that path. Recommend swapping your primary and secondary circuits until the trouble is clear. This is normally achieved with a BGP community string and local preference change on the peers for each provider. Then open a trouble ticket with Level 3. Level 3 can be reached at (877) 253-8353.

Please note that many players, not just me, have been experiencing these issues for the last 20 minutes or so.

Edit Looks like the Level 3 depref community is 3356:70

Pinging Auth Server 64.25.40.123
Reply from 64.25.40.123: bytes=32 time=37ms TTL=116
Reply from 64.25.40.123: bytes=32 time=37ms TTL=116
Request timed out.
Reply from 64.25.40.123: bytes=32 time=49ms TTL=116
Request timed out.
Reply from 64.25.40.123: bytes=32 time=43ms TTL=116
Request timed out.
Reply from 64.25.40.123: bytes=32 time=43ms TTL=116
Request timed out.
Reply from 64.25.40.123: bytes=32 time=43ms TTL=116
Reply from 64.25.40.123: bytes=32 time=42ms TTL=116
Reply from 64.25.40.123: bytes=32 time=45ms TTL=116
Request timed out.
Request timed out.
Reply from 64.25.40.123: bytes=32 time=46ms TTL=116
Request timed out.
Reply from 64.25.40.123: bytes=32 time=43ms TTL=116
Reply from 64.25.40.123: bytes=32 time=42ms TTL=116
Reply from 64.25.40.123: bytes=32 time=61ms TTL=116

Traceroute to Auth Server 64.25.40.123
>tracert 64.25.38.132

Tracing route to 64.25.38-132.ncsoft.com [64.25.38.132]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.0.1
2 <1 ms <1 ms <1 ms 10.0.0.1
3 * * * Request timed out.
4 9 ms 8 ms 12 ms dtr04sgnwmi-tge-0-2-0-2.sgnw.mi.charter.com [96.34.33.73]
5 11 ms 11 ms 9 ms crr01sgnwmi-bue-19.sgnw.mi.charter.com [96.34.36.26]
6 14 ms 10 ms 11 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.56]
7 15 ms 14 ms 15 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.54]
8 26 ms 19 ms 18 ms lag-200.ear3.Chicago2.Level3.net [4.35.108.149]
9 42 ms 51 ms 37 ms ae-25-0.ear1.Dallas1.Level3.net [4.69.210.137]
10 * 43 ms 43 ms 4.59.197.34
11 44 ms * * 64.25.32-9.ncsoft.com [64.25.32.9]
12 * * 43 ms 64.25.32-26.ncsoft.com [64.25.32.26]
13 * 45 ms 46 ms 64.25.32-82.ncsoft.com [64.25.32.82]
14 56 ms 37 ms 37 ms 64.25.38-132.ncsoft.com [64.25.38.132]

Trace complete.

Pinging Map Server 64.25.38.132
Reply from 64.25.38.132: bytes=32 time=51ms TTL=116
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 64.25.38.132: bytes=32 time=43ms TTL=116
Request timed out.
Reply from 64.25.38.132: bytes=32 time=43ms TTL=116
Reply from 64.25.38.132: bytes=32 time=43ms TTL=116
Request timed out.
Request timed out.
Reply from 64.25.38.132: bytes=32 time=45ms TTL=116
Request timed out.
Request timed out.
Request timed out.

Traceroute to Auth Server 64.25.38.132
>tracert 64.25.38.132

Tracing route to 64.25.38-132.ncsoft.com [64.25.38.132]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.0.1
2 <1 ms <1 ms <1 ms 10.0.0.1
3 * * * Request timed out.
4 9 ms 8 ms 12 ms dtr04sgnwmi-tge-0-2-0-2.sgnw.mi.charter.com [96.34.33.73]
5 11 ms 11 ms 9 ms crr01sgnwmi-bue-19.sgnw.mi.charter.com [96.34.36.26]
6 14 ms 10 ms 11 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.56]
7 15 ms 14 ms 15 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.54]
8 26 ms 19 ms 18 ms lag-200.ear3.Chicago2.Level3.net [4.35.108.149]
9 42 ms 51 ms 37 ms ae-25-0.ear1.Dallas1.Level3.net [4.69.210.137]
10 * 43 ms 43 ms 4.59.197.34
11 44 ms * * 64.25.32-9.ncsoft.com [64.25.32.9]
12 * * 43 ms 64.25.32-26.ncsoft.com [64.25.32.26]
13 * 45 ms 46 ms 64.25.32-82.ncsoft.com [64.25.32.82]
14 56 ms 37 ms 37 ms 64.25.38-132.ncsoft.com [64.25.38.132]

Trace complete.

RockDemon.3627:

Arenanet your Level 3 connection is taking some major packet loss. Your Telia connection appears to be fine when the routing fails via that path. Recommend swapping your primary and secondary circuits until the trouble is clear.

Psst OP, I think they have network admins working for them. I’m confident they know what to do

Just trying to help.

Was just noticing a lot of DCs in game. Now I know why.

Nova.2890:

RockDemon.3627:

Arenanet your Level 3 connection is taking some major packet loss. Your Telia connection appears to be fine when the routing fails via that path. Recommend swapping your primary and secondary circuits until the trouble is clear.

Psst OP, I think they have network admins working for them. I’m confident they know what to do

We’d like to think so.

You would be surprised. Most companies I have worked with just hire a general systems admin that isn’t necessarily good at networking. Not sure what Anet’s situation might be. Hopefully my post helps them help you guys.

I am necroing this because I am having unplayable lag. The main culprit is l3 in Dallas. Nothing can be done so I sit and wait for a fix.

Target Name: 64.25.33-73.ncsoft.com
IP: 64.25.33.73
Date/Time: 6/13/2017 10:46:18 PM – 6/13/2017 10:56:18 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 35 17 1.36 20.84 2.25 dlinkrouter [192.168.0.1]
2 31 55 12.49 35.58 16.38 lo0-0-lns02-tor2.teksavvy.com [206.248.155.244]
3 31 52 12.49 17.02 13.83 ae1-2140-bdr01-tor2.teksavvy.com [69.196.136.138]
4 31 55 13.08 14.18 13.50 ae54.bar2.Toronto1.Level3.net [4.28.138.21]
5 31 97 47.33 47.33 47.33 ae-25-0.ear1.Dallas1.Level3.net [4.69.210.137]
6 31 55 46.37 78.15 49.85 4.59.197.34 [4.59.197.34]
7 31 58 46.68 49.94 47.84 64.25.32-9.ncsoft.com [64.25.32.9]
8 31 58 52.62 57.09 53.86 64.25.32-26.ncsoft.com [64.25.32.26]
9 31 58 47.31 59.41 51.63 64.25.32-82.ncsoft.com [64.25.32.82]
10 31 58 50.71 53.95 52.64 64.25.33-73.ncsoft.com [64.25.33.73]

As you can see there is huge packet loss from that one L3 Dallas server

I’m not sure what posting here in GD accomplishes. You could try to contact Level3, or ask your ISP to contact them, or, at the very least, contact the Tech CS Team.

Good luck.

As this thread has run its course, we’re going to go ahead and lock it.