Arenanet code SMS when not playing

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: SourMylk.6482

SourMylk.6482

I got an arenanet code via sms when my computer was switched off.
Is it an error or someone stole my account?

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

Did you try to login to the forum from somewhere else? That would generate a challenge.

We are heroes. This is what we do!

RIP City of Heroes

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: SourMylk.6482

SourMylk.6482

No, computer wasn’t even on at the time.

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

I know your computer wasn’t on, I didn’t ask that.

I login and post to the forum from other locations on other devices, like my tablet or when I visit my parents or friends.

If you didn’t, then yes. Someone tried to log into the game or forum with your creds and SMS stopped them. Maybe you should change your password. Assuming this is a new SMS. My phone doesn’t give me a time stamp for messages.

We are heroes. This is what we do!

RIP City of Heroes

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: SourMylk.6482

SourMylk.6482

No, was doing something else, not internet related thing.
I got a timestamp so i’m sure when I got it.

Is it possible that it belongs to an earlier successful login?
I got the sms at 10:29 and i was logged in at 9:10

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

No, was doing something else, not internet related thing.
I got a timestamp so i’m sure when I got it.

Is it possible that it belongs to an earlier successful login?
I got the sms at 10:29 and i was logged in at 9:10

If your phone didn’t have a service signal when you logged into game, then it’s possible. It’s also possible someone else tried to log into your account. You should still think about changing your password. Or, you might want to create a new email address and have anet change your account to that one.

I’m a Moose, a ginger moose even.

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: SourMylk.6482

SourMylk.6482

But then that would mean i would not be able to login and that’s not the case.
Yeah I changed my pass.
Would be better if the sms contained the IP.

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Having it contain the IP doesn’t help you in the slightest. You are either trying to log in, or you aren’t. If you aren’t trying to log in, and an SMS (or receive the email, depending on what you use) arrives, should be pretty obvious that something is wrong.

If you are required to submit a code, or authorize a network, then you wouldn’t be allowed to log in. If you logged in, and later on received one, someone is trying to get into your account. Means they have your email address and a password you use.

I’m a Moose, a ginger moose even.

Arenanet code SMS when not playing

in Account & Technical Support

Posted by: SourMylk.6482

SourMylk.6482

It would mean a starting point to determine how did they acquire the login information.