Asking for serial at password reset?

Asking for serial at password reset?

in Account & Technical Support

Posted by: njoost.6953

njoost.6953

Q:

Hey guys.

So i just resetted my password and i needed to enter my serial to do it. I told my guildmates about it and they said that Arenanet never asks for serials, so i’m pretty scared right now!

So some clarifications on the subject or anyone who knows if its intended would be much appreciated!

Thanks in advance!

Asking for serial at password reset?

in Account & Technical Support

Posted by: simplesimon.2084

simplesimon.2084

A:

If you went to password recovery thru the official website because you forgot your password then yes it does ask for the code, e-mail, and charater name.

If you went thru some link that you got in your e-mail then it may of been a phisher.

Asking for serial at password reset?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

What site is you visit? The official forum here or an email sent to you. If it was an email then you need to change your password here immediately. .

Asking for serial at password reset?

in Account & Technical Support

Posted by: njoost.6953

njoost.6953

I went through the recovery password site, here on the forums, so it looked legit!

Asking for serial at password reset?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

If you used the forum password site here then it is legitimate.

Must be because it was password recovery, not password changer. They will ask for serial number to establish ownership if someone is asking to recover a lost password.

Asking for serial at password reset?

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

The actual password reset process (from the client) DOES ask for your SN (and the other info mentioned above).

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances