Authentication Issues - 23 September (resolved)

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: Lems.6231

Lems.6231

Have been waiting a good long while to receive my authentication email, it’s about the fourth attempt now. After a while the log in screen sends me a message saying it can’t connect. Any ideas?

(edited by Moderator)

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: Bubba.2568

Bubba.2568

My friend just bought guild wars 2 and he told me he made his account, he put his serial code in and he was told he would get an email to activate his account. According to him he never got that email and he cant contact anyone for help. So can someone tell me how to help him?

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

He can contact people for help. Ask him to go to this website. click ‘support’ on top of this page and then ‘Ask a question’.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: Gorani.7205

Gorani.7205

If you are from Germany, T-Online is currently filtering the mails as spam. Support promised to look into the issue a week ago. If you have never activated anything, support & praying to Dwayna is the only solution you have now.

Member of The Guildwars Online Guild [GWO]
Still keeps a volume of Kurzick poems ;)

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

What is your provider?? A german provider is currently blocking mails from arenanet. In any case you should contact support. If it is the german provider, the more customers complaining, the harder the case is that Anet has. If it is something else support is likely to help you.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Hello. Our email provider for the authentication emails had an outage this morning (Pacific time). The issue resolved about 9:30 AM Pacific.

Could you please try again and let us know if you’re still having issues? Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: favo.3619

favo.3619

hi dev, i still have the email issue for my second account, “random.6250”, cant log in

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

hi dev, i still have the email issue for my second account, “random.6250”, cant log in

With ‘let us know if you’re still having issues’ Gaile prolly ment that you should file a support ticket if you still have issues.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Authentication Issues - 23 September (resolved)

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

hi dev, i still have the email issue for my second account, “random.6250”, cant log in

If you cannot access the game, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet