Guild Wars 2

Hey, my brother linked his account to the google authenticator and now he can’t log in, not even into the forums, which is why i am here on his behalf. We tried several times to try and figure out what’s wrong, even found a post that said if there was a time difference on the comp and the mobile it won’t work. Not sure if that was fixed, be we set the time on both devices to the exact same, and it still doesn’t work, still get booted back to the log in screen and it says wrong username or password.

If anyone has an answer, or some tips, would love to hear them.

Have your brother contact Customer Support by emailing them at support@guildwars2.com hope that helps

Make sure your brother is using the email associated with his game account to log in, as using his display name will engender an error. He can also disable his mobile authenticator and enable email authentication so he can log in, until the issue is resolved.

Here are some answers to common questions about mobile authentication: https://en.support.guildwars2.com/app/answers/detail/a_id/9238/kw/mobile

Good luck.

Also, check the time on both his computer and authenticator. Sometimes they are off, and then it won’t match up due to the set time limit to respond. So while in actual real time you are doing it right away, based on the times on both of them, it’s too far apart. If that makes any sense. I remember people having that issue in the past. Otherwise contact support like the others have suggested.