Authenticator not working

Authenticator not working

in Account & Technical Support

Posted by: polarbear.2497

polarbear.2497

Q:

I added an Authenticator to my account. When I log in, it is the same as before I added the authenticator. It does not ask me for the further code. I checked in the account and it shows that there is an authenticator active.

Authenticator not working

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

A:

Log into the security page on this site and remove your authorized IP address and the Authenticator will trigger. It does not ask for the code, if your IP has already been authorized and remembered.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Authenticator not working

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you used email verification before mobile authenticator, the device will already remember your known IP address(es). This is normal.

To force the Mobile Authenticator to ask for a code, go to ‘My Account’ – Security, and remove all remembered IP addresses.

Good luck.

Authenticator not working

in Account & Technical Support

Posted by: polarbear.2497

polarbear.2497

Thank you for the responses!