"Authorize log-in attempt"

"Authorize log-in attempt"

in Account & Technical Support

Posted by: tone.2961

tone.2961

This is REALLY getting out of hand.

Attachments:

i7 2600k @ 4.4Ghz – 8GB Corsair Vengeance RAM – 128GB SSD – GTX660 SC 3GB

"Authorize log-in attempt"

in Account & Technical Support

Posted by: tone.2961

tone.2961

EVERY time I log in I have to do it, even on the forums, can I PLEASE get this sorted?

i7 2600k @ 4.4Ghz – 8GB Corsair Vengeance RAM – 128GB SSD – GTX660 SC 3GB

"Authorize log-in attempt"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you desire an individualized response, you can contact CS. Top of Page – Services/Support – Submit a Request.

Good luck.

"Authorize log-in attempt"

in Account & Technical Support

Posted by: tone.2961

tone.2961

Did that ages ago.

i7 2600k @ 4.4Ghz – 8GB Corsair Vengeance RAM – 128GB SSD – GTX660 SC 3GB

"Authorize log-in attempt"

in Account & Technical Support

Posted by: tone.2961

tone.2961

Bump please help.

i7 2600k @ 4.4Ghz – 8GB Corsair Vengeance RAM – 128GB SSD – GTX660 SC 3GB

"Authorize log-in attempt"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Did that ages ago.

Then, you must wait for CS to assist you. Bumping your thread is not only against the forum rules, but will do nothing for you, as only CS can assist you.

I assume you have saved (authorized) the IP address in question?

Good luck.

"Authorize log-in attempt"

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Nobody here can fix this.

Have you verified that your IP address falls into the range of the authorized networks in the MY ACCOUNT / SECURITY page of this site? If you IP address is changing to a completely different subnet address every time you log in, then my only suggestion is to turn on the mobile authentication (must have a compatible smartphone).

Also, If you are NOT checking the ‘REMEMBER THIS NETWORK" checkbox on the link page, this will ALWAYS happen when you try to log in…..it’s a security feature.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

"Authorize log-in attempt"

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This is not a matter that can be or even should be addressed in a forum thread, so thank you for creating a ticket. If that ticket is at least 3 full days old, you may post in the Tickets for Review thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet