Auto transferred server.
As Gaile Gray stated in this thread. There was no moving of accounts or characters. So as i advised before: change your password ASAP, you were probably hacked.
Tiny Siege Turtles member
Blacktide player
Hmm very strange. I did change my password but i have email authentication on my account and have not received nor allowed any login attempts during my in-activity. Also my 3 characters are still there with all their gear intact. So aside from paying 1000 gems there is nothing i can do?
Yeah I suggest talking to customer support about being hacked and getting moved back to the correct location. At worst you could play the game and save up $20 worth of gems by using gold to gem exchange (that’s probably going to take a while).
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
ArenaNet Communications Manager
I believe we’d like to examine this one. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
While you’re waiting for this to happen, you can guest on Ring of Fire to keep playing with your friends. This is an option from the same screen you use to do world transfers from. (Major drawback of doing this is no WvW with your friends. You can only do WvW on your home server.)
Keep in mind that if you were hacked, or if there was some odd thing that happened with your account, if they are able to help you it will probably be with some kind of rollback. If that is the case, anything you’ve done since picking the game back up will be erased.
Hope it all works out for you.