Guild Wars 2

Someone hacked my BF’s account, changing the account’s e-mail and password with NO confirmation (only a notice) to his original e-mail.

My boyfriend is now unable to play, while whoever hacked his account is online RIGHT NOW on his account, and because the both of us are leaders of our guild, I cannot strip him of guild vault access rights or other guild capabilities (even though I was the one who created the guild).

The account has NOT been suspended as was talked about in the other section of the forums, and EVERYTHING that he has on his account, gold, purchased gems, and ALL our GUILD VAULT stuff is in jeopardy. I am extremely upset and worried about this. Is there anything you can do IMMEDIATELY to kick/suspend the account and protect his/our stuff?

UPDATE: He has already taken stuff from our guild vault – I’m withdrawing everything else of worth now, but if action is not taken NOW, all his stuff will be gone. My BF submitted a ticket about it to support already, but I fear that will not be fast enough. He has purchased Gems in the past, and if that is all gone that’s a real-money investment on our part that will be lost.

Oh, nevermind – he’s logged off – that probably means he’s sold/taken everything including his gems and is done with the account.

This would’ve been VERY easily prevented if you guys had paid attention to what people said in this thread, instead of removing yourself from all responsibility of security.
https://forum-en.gw2archive.eu/forum/support/account/Hacker-s-and-you/

Exactly the same thing happened to my husband this evening.

I whispered the account stealer with “oi, get off my husband’s account you dirtbag”

oddly enough they logged out. Can’t imagine why.

He received no ‘someone has requested a new password, visit this link if it was you’ email either.

It wasn’t webmail, it was ISP mail, so he couldn’t have logged on online and intercepted it. Plus, all the email is pulled down by his desktop client. It isn’t there.

Pretty annoyed, and I’m seeing other people with the same issue. Regardless of how and where they got his details (which were supposed to be changed before launch when he linked his GW1 and 2 accounts and requested a new email was used) email addresses or passwords should never be reset without confirmation via email from the original email address.

happened to my friends account as well, about 4 days and we still haven’t heard back yet.. the guy has been killing bears and ice drakes for 3 days straight.. he has now moved to Fireheart rise, the charr area, and is killing crimson moas and grubs -__-
I believe he is either lagging hardcore or using a weird bot, as i’ve seen him do this teleport type thing to an enemy, as well as, shoot enemies from extremely far away, i’m now starting to see many other people do the same thing…
It’s very irritating to both my friend and myself, seeing as how we were actually going to do a dungeon the day we found out he got hacked, he was supposed to be our fifth :/
I’m very disappointed as nearly all the emails he is getting are automated, do you guys not have hired staff to actually attend to these players. let’s be real here, you certainly have the money..

Well I’m happy to see that my BF was able to get back his account this quickly, but of course all gold and unbound items are gone, as well as all the gems he bought (all with money…)

NOW I’m concerned because we had all of my friends/guildmembers report his character/account for scamming while it was hacked as a desperate measure to protect the rest of the guild’s assets… I hope that it doesn’t get processed later and he loses access to the account again. lol.

I guess we’ll let the issue of the $30 worth of Gems drop as a thanks for a quick turnaround time of getting him the account back.