Ban first ask questions later

Ban first ask questions later

in Account & Technical Support

Posted by: Shotz.4985

Shotz.4985

My Dad just submitted an Incident (Incident: 130103-003050) because he just tried to log in and got a message that his account has been terminated due to an in game exploit. That is all he got, no details, no logs, no screen shots, and no way to defend himself. Now he has to submit a ticket, wait god knows how long, for eother his account to be unlocked or not unlocked due to someone or some process flagging him as using an in game exploit. You have our email address whay not send out details so people have a clue of why you believe they should be suspened. You are an americam based company, so I know you have heard the term innocent until proven guilty, well I guess that is not the case with your banning system. Yu are just guilty so you are just terminated. If it turns out he did nothing wrong, I am sure he is innocent, what are you going to do to repay him for an unwarranted suspension?

Ban first ask questions later

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Did your dad partake in the snowflake jewelery salvage exploit? Mithril snowflake rings, and salvaged them for ectos? Doing this a couple times won’t raise any concerns with anybody, but doing it a whole lot of times when it’s an obvious exploit will result in a permanent termination of the account. Good luck getting an appeal through.

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Ban first ask questions later

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Your father submitted a ticket, and that’s the right thing to do. This forum is not intended as a means of immediately following up on a ticket; it doesn’t get faster service or expedited resolution, but instead diffuses team focus by asking for information that rightfully will come in the ticket itself.

In short, there is nothing that a forum member can say to or do for you that applies to this situation — it’s something that Support can and will assist with. I understand you are frustrated, but hope you’ll understand why this post is now closed.

And while I am sure he will be helped soon, if he still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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