Guild Wars 2

Mistakenly bought 6 Bank tabs and can not use 2 of them (tells me maximum number of bank tabs) and the items are sitting in my backpack useless.

Is there anyway I can get refunded my gems for the 2 in my pack I can’t use and could something be done to prevent people from buying account items they can no longer use?

According to Gaile’s response in the forum post below you should send in a support ticket if you have not done so already. It looks as though that person got a refund through that process and for exactly the same reason.

https://forum-en.gw2archive.eu/forum/support/account/No-bank-tab-refunds/first#post2256473

I don’t know for sure but I thought that if you buy them from your own bank window, that will seize to show the option after you have reached the maximum account.?

I bought them through the actual Trading Post. I was camping Teq at the time.

Thank you for the response will do!

I’ve read far too many of the same types of responses from arenanet when it comes to refunds. i.e ‘we cannot do this, because we do not have the means to remove the upgrade’ or ‘we cannot facilitate a return of purchased goods’.

Here’s a question Arenanet? Why not just provide some these refunds to your dedicated players as a gesture of goodwill? I’m sure you can see how much someone has spent in gems – and for those who have spent a lot of money, why not just give these people a refund without needing to take the item back?

I’ve dealt with a lot of companies in the past who have offered goodwill gestures to customers who have supported them a lot. But I’ve yet to see arenanet budge an inch when it comes to refunds.

We are paying customers (and some of us are very high paying customers), and we have helped support your product. Help support us back from time to time.

kaotiktheory.8942:

I’ve read far too many of the same types of responses from arenanet when it comes to refunds. i.e ‘we cannot do this, because we do not have the means to remove the upgrade’ or ‘we cannot facilitate a return of purchased goods’.

Here’s a question Arenanet? Why not just provide some these refunds to your dedicated players as a gesture of goodwill? I’m sure you can see how much someone has spent in gems – and for those who have spent a lot of money, why not just give these people a refund without needing to take the item back?

I’ve dealt with a lot of companies in the past who have offered goodwill gestures to customers who have supported them a lot. But I’ve yet to see arenanet budge an inch when it comes to refunds.

We are paying customers (and some of us are very high paying customers), and we have helped support your product. Help support us back from time to time.

Simple, people then get the mentality “Well if he got it, I was a refund as well!” You would be surprised how many people feel they are entitled to something, especially when they are at fault for the issue. (I am in no way saying the OP is in this boat.) Anet has set their rules, and if they bend them for one, you’ll get someone else feeling like they deserve it too. The OP cannot use the tabs as he is already at the max, where as someone who bought character slots can make a character in them. And then, if they let refunds, how do they know something “accidentally” bought extra items, where as they are just trying to get them for free. They drew the line, we have to respect them, or not buy from them anymore.

kaotiktheory.8942:

I’ve read far too many of the same types of responses from arenanet when it comes to refunds. i.e ‘we cannot do this, because we do not have the means to remove the upgrade’ or ‘we cannot facilitate a return of purchased goods’.

Here’s a question Arenanet? Why not just provide some these refunds to your dedicated players as a gesture of goodwill? I’m sure you can see how much someone has spent in gems – and for those who have spent a lot of money, why not just give these people a refund without needing to take the item back?

I’ve dealt with a lot of companies in the past who have offered goodwill gestures to customers who have supported them a lot. But I’ve yet to see arenanet budge an inch when it comes to refunds.

We are paying customers (and some of us are very high paying customers), and we have helped support your product. Help support us back from time to time.

First off all, you do not pay a monthly fee. So any purchase you do in the shop can be your last (and maybe, if you are unhappy with the shop you should consider that). Many off those others company’s ask people to pay monthly fees. This results in a profit that is ridiculous high and a budget that gives ways to develop tools. Those company’s want to do anything to keep you addicted. They want to be able to pay for the private jets the owners have.

The bussinessmodel of arenanet is such that you certainly don’t have to worry bout the wealth of the gamemakers, but it is not as much over the top. But in such a bussinessmodel, support is one of the costs that has a high pressure on the available budget.

You are basicly asking Arenanet to devellop less new content and less bugfixes so they can support people who make mistakes. I don’t make mistakes, and if I do, I certainly don’t ask for support. I do enjoy the living story and the new content a lot. Why should I get less cause people don’t pay attention??

Look at this from a different way. This is not a shop where you buy a product and can return it unused. This is more like a restaurant. If the meal you bought was really harmfull you can almost always get a refund. But if it is consumed, there is nothing left to be refunded.

I understand your concerns, but I do hope that Arenanet also take in mind the customers who don’t make mistakes.

mercury ranique.2170:

I understand your concerns, but I do hope that Arenanet also take in mind the customers who don’t make mistakes.

Can you explain what you mean by that? As a customer who hasn’t made a mistake, but is an imperfect human being, and may make one one day, I would prefer that ArenaNet were lenient, rather than harsh, when it came to this sort of thing. I don’t see any way in which it harms me for them to be so, because the amounts of money involved are small.

I agree that it shouldn’t be a regular thing, but if they never help people who have made this kind of error, it certainly makes one wary of buying stuff with gems at all.

Eurhetemec.9052:

mercury ranique.2170:

I understand your concerns, but I do hope that Arenanet also take in mind the customers who don’t make mistakes.

Can you explain what you mean by that? As a customer who hasn’t made a mistake, but is an imperfect human being, and may make one one day, I would prefer that ArenaNet were lenient, rather than harsh, when it came to this sort of thing. I don’t see any way in which it harms me for them to be so, because the amounts of money involved are small.

I agree that it shouldn’t be a regular thing, but if they never help people who have made this kind of error, it certainly makes one wary of buying stuff with gems at all.

I mean by this that the making of errors is rewarded and therefore encouraged if items are replaced. If items are not replaced, people will more likely learn from the experience and pay more attention in the future.

I also mean that the reason they don’t do it is that they don’t have the proper tools. a bankslot upgrade can’t be removed from an account. To do so Arenanet must have a programmer write a tool for that. Then a Q&A specialist must run tests. After that the support people needs to get training in this. In the end , Arenanet is investing money they could have invested in other things.

I have been a member of city council in my home town, and was specialised in city council budgets. We challenged each others often when someone wanted something for the town, to explain what other things the town shouldn’t do to fund that.

So if you think arenanet should have this tool? what do you think that arenanet shouldn’t be doing to fund the development. Would you say that skipping the living story content in the month October would be a good thing?? So no new content October at all??

ShadyNZL.9018:

I don’t know for sure but I thought that if you buy them from your own bank window, that will seize to show the option after you have reached the maximum account.?

OP mentioned having “2 in my pack” – that implies he bought it via the TP interface, which gives you a token to “use” to get the extra bank space.

Interestingly enough, the normal way support looks up your purchase history apparently only has the TP items – a while back when I submitted a ticket for an issue with bank slots, it appeared the agent couldn’t tell how many bank slots I had bought via the banking window (which auto-unlocks/doesn’t use tokens, and won’t show up in the TP history).

mercury ranique.2170:

I mean by this that the making of errors is rewarded and therefore encouraged if items are replaced. If items are not replaced, people will more likely learn from the experience and pay more attention in the future.

I also mean that the reason they don’t do it is that they don’t have the proper tools. a bankslot upgrade can’t be removed from an account. To do so Arenanet must have a programmer write a tool for that. Then a Q&A specialist must run tests. After that the support people needs to get training in this. In the end , Arenanet is investing money they could have invested in other things.

I have been a member of city council in my home town, and was specialised in city council budgets. We challenged each others often when someone wanted something for the town, to explain what other things the town shouldn’t do to fund that.

So if you think arenanet should have this tool? what do you think that arenanet shouldn’t be doing to fund the development. Would you say that skipping the living story content in the month October would be a good thing?? So no new content October at all??

You started off so well, then lapsed into a truly ridiculous argument, Mercury. ArenaNet are a company with hundreds of employees and dozens of developers. The people developing internal tools are not the same people developing content. I’m very surprised that you think they are. Having worked at companies a little like ArenaNet, I can tell you that they are not.

The issue here is priorities, not money. A company like ArenaNet is not like a council. The internal tool developers will be working on something – the question is do they work on this tool or another one.

Further, there will be someone who can remove bank slots from an account. A tool will merely be there to make it so that some lowly CSR can do it, rather than second-line support or a developer.

So we would not be talking about “skipping living world content”. That’s just wrong. We would be talking about skipping some other internal tool which we would never hear about.

As for “Oh well people will learn!”, sure, some people will, but they will also lose respect for the company involved, because the vast majority of companies will fix this sort of thing. This is a market with considerable competition, and the perception of poor customer service, especially with things that cost RL money, is a serious issue.

I understand Gaile’s explanation, and that makes rather more sense, but I have to say, I think that if ArenaNet wants long-term customer retention, they need to be careful in how much they say “no”.

Eurhetemec.9052:

mercury ranique.2170:

I mean by this that the making of errors is rewarded and therefore encouraged if items are replaced. If items are not replaced, people will more likely learn from the experience and pay more attention in the future.

I also mean that the reason they don’t do it is that they don’t have the proper tools. a bankslot upgrade can’t be removed from an account. To do so Arenanet must have a programmer write a tool for that. Then a Q&A specialist must run tests. After that the support people needs to get training in this. In the end , Arenanet is investing money they could have invested in other things.

I have been a member of city council in my home town, and was specialised in city council budgets. We challenged each others often when someone wanted something for the town, to explain what other things the town shouldn’t do to fund that.

So if you think arenanet should have this tool? what do you think that arenanet shouldn’t be doing to fund the development. Would you say that skipping the living story content in the month October would be a good thing?? So no new content October at all??

You started off so well, then lapsed into a truly ridiculous argument, Mercury. ArenaNet are a company with hundreds of employees and dozens of developers. The people developing internal tools are not the same people developing content. I’m very surprised that you think they are. Having worked at companies a little like ArenaNet, I can tell you that they are not.

The issue here is priorities, not money. A company like ArenaNet is not like a council. The internal tool developers will be working on something – the question is do they work on this tool or another one.

Further, there will be someone who can remove bank slots from an account. A tool will merely be there to make it so that some lowly CSR can do it, rather than second-line support or a developer.

So we would not be talking about “skipping living world content”. That’s just wrong. We would be talking about skipping some other internal tool which we would never hear about.

As for “Oh well people will learn!”, sure, some people will, but they will also lose respect for the company involved, because the vast majority of companies will fix this sort of thing. This is a market with considerable competition, and the perception of poor customer service, especially with things that cost RL money, is a serious issue.

I understand Gaile’s explanation, and that makes rather more sense, but I have to say, I think that if ArenaNet wants long-term customer retention, they need to be careful in how much they say “no”.

I think you are wrong. I do not believe that Anet has dedicated programmers for internal tools. Those tools are still connected to the game and can and will be best handled by programmers who can program parts of the game. A living story is more then a script and new graphics, but often requires new mechanics and new programming. This is done by the same ones that would program your precious tool.

I think that asking for such a tool is selfish and asks Anet to reserve budget to help sutpidity instead of reserving budget for the good of everyone.

mercury ranique.2170:

I think you are wrong. I do not believe that Anet has dedicated programmers for internal tools. Those tools are still connected to the game and can and will be best handled by programmers who can program parts of the game. A living story is more then a script and new graphics, but often requires new mechanics and new programming. This is done by the same ones that would program your precious tool.

I think that asking for such a tool is selfish and asks Anet to reserve budget to help sutpidity instead of reserving budget for the good of everyone.

Actually he is most likely correct on the tools. Most companies that produce any type of software, including games, have dedicated tool divisions. These programmers usually create the internal tools that other programmers use to create and modify the actual commercial product. I have friends who actually do this for a living for a very large well known company.

ShiningSquirrel.3751:

mercury ranique.2170:

I think you are wrong. I do not believe that Anet has dedicated programmers for internal tools. Those tools are still connected to the game and can and will be best handled by programmers who can program parts of the game. A living story is more then a script and new graphics, but often requires new mechanics and new programming. This is done by the same ones that would program your precious tool.

I think that asking for such a tool is selfish and asks Anet to reserve budget to help sutpidity instead of reserving budget for the good of everyone.

Actually he is most likely correct on the tools. Most companies that produce any type of software, including games, have dedicated tool divisions. These programmers usually create the internal tools that other programmers use to create and modify the actual commercial product. I have friends who actually do this for a living for a very large well known company.

Those kind of tools have nothing to do with this. Those are developper tools. They are very different then what is needed for this (a support tool). A support tool is an addition to the game that only support people have access to. anway, dedicated or not (and I dont think they have dedicated programmers for this) it would mean reserving budget. And my message is that to add this unneeded tool, they need not do other things. I’m against that ‘sacrifice’ and would be very annoyed if anet uses money and resources to develop such a thing.

mercury ranique.2170:

ShiningSquirrel.3751:

mercury ranique.2170:

I think you are wrong. I do not believe that Anet has dedicated programmers for internal tools. Those tools are still connected to the game and can and will be best handled by programmers who can program parts of the game. A living story is more then a script and new graphics, but often requires new mechanics and new programming. This is done by the same ones that would program your precious tool.

I think that asking for such a tool is selfish and asks Anet to reserve budget to help sutpidity instead of reserving budget for the good of everyone.

Actually he is most likely correct on the tools. Most companies that produce any type of software, including games, have dedicated tool divisions. These programmers usually create the internal tools that other programmers use to create and modify the actual commercial product. I have friends who actually do this for a living for a very large well known company.

Those kind of tools have nothing to do with this. Those are developper tools. They are very different then what is needed for this (a support tool). A support tool is an addition to the game that only support people have access to. anway, dedicated or not (and I dont think they have dedicated programmers for this) it would mean reserving budget. And my message is that to add this unneeded tool, they need not do other things. I’m against that ‘sacrifice’ and would be very annoyed if anet uses money and resources to develop such a thing.

Tools are tools, the tools divisions I have dealt with make no distinction between support and production and most of the tools are in fact used to support the end products. I agree that resources should be spent where needed and not used to correct user mistakes but you should not try to base your opinion on facts that are not known or incorrect.

I honestly believe that this is far more an error or mistake by Arena Net than it is by the player. Bank slots are account bound, and universal instead of character dependent. The programming should never allow a slot to be purchased if the maximum usable has already been attained. This is a downright negligent game design — a huge mistake by the developers and should never be blamed on the player/consumer. The thing that gets me is that A-Net went back and added a lock icon to the bank window that allows the player to buy a bank slot by clicking on the icon. Nice and easy to see — if there’s an icon you can buy a slot. BUT if there isn’t an icon you can buy a slot, too. This is completely idiotic. That icon should be the only way the sale can be completed — otherwise it is a useless tool. Players who don’t have the icon don’t know that it existed to begin with. I can see having an ad in the gem store that if clicked opens your bank window and points you to the lock icon to make the actual purchase, but making the actual sale through the gem store without the programming first checking to see if the item can be used is poor design and certainly not the fault of the player.

Arena Net needs to accept responsibility for their own mistakes with this incredibly poor programming, and refund the gems each and every time, without making the customer send 3 or 4 tickets arguing the point before the refund is made.

Aye.8392:

I honestly believe that this is far more an error or mistake by Arena Net than it is by the player. Bank slots are account bound, and universal instead of character dependent. The programming should never allow a slot to be purchased if the maximum usable has already been attained. This is a downright negligent game design — a huge mistake by the developers and should never be blamed on the player/consumer. The thing that gets me is that A-Net went back and added a lock icon to the bank window that allows the player to buy a bank slot by clicking on the icon. Nice and easy to see — if there’s an icon you can buy a slot. BUT if there isn’t an icon you can buy a slot, too. This is completely idiotic. That icon should be the only way the sale can be completed — otherwise it is a useless tool. Players who don’t have the icon don’t know that it existed to begin with. I can see having an ad in the gem store that if clicked opens your bank window and points you to the lock icon to make the actual purchase, but making the actual sale through the gem store without the programming first checking to see if the item can be used is poor design and certainly not the fault of the player.

Arena Net needs to accept responsibility for their own mistakes with this incredibly poor programming, and refund the gems each and every time, without making the customer send 3 or 4 tickets arguing the point before the refund is made.

Having the icon as the only way to buy a bank slot would remove an important feature to give away bankslots.

On top of that, this is not bout buying bankslots when you have unlocked all possible slots. Arenanet has encouraged the OP to contact support.

The main discussions here however is bout a separate case where people bought more unlocks then they actually needed and want a refund.

The reason Gaile asked the OP here to contact support anyway is cause there is a subtle difference here.

I bought one before they expanded the limit to 12 and could not use it. I submitted a ticket explaining the issue and was refunded my gems in a few days. I was buying one slot and had already reached the limit (but I was blissfully unaware there even WAS a limit).

It wasn’t a big deal, but something to check the limit WOULD reduce needless Customer Service issues like these.

Brother Grimm.5176:

I bought one before they expanded the limit to 12 and could not use it. I submitted a ticket explaining the issue and was refunded my gems in a few days. I was buying one slot and had already reached the limit (but I was blissfully unaware there even WAS a limit).

It wasn’t a big deal, but something to check the limit WOULD reduce needless Customer Service issues like these.

True, but they did refunded you. The reason this thread went a bit out of hand was that some didn’t understand they do. they do refund you when you cant use the item you purchased, they do not when you can use it but don’t need it.