Bank Tab Extension bought but not delivered

Bank Tab Extension bought but not delivered

in Account & Technical Support

Posted by: Ardanon.1704

Ardanon.1704

Good day, kind sirs and ladies of ArenaNet.

Hope I’m posting this into the right part of the forum:

I have recently bought a Bank Tab Extension via the Gem-Shop, but it has never been added to my account. The gems, however, have been deducted and the Bank Tab Extension does indeed show up in my list of recently purchased items.

Could you please look into this?

Bank Tab Extension bought but not delivered

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Have you checked your mailbox. It is counting as a private letter. If you have 10/10 private letters, you will not be able to receive one until you delete some.
BTW Special event letters count as private letters but don’t show on the private counter. So check for that too. (Hearts letters or exploration letters are system messages. There is no problem with that.)

Bank Tab Extension bought but not delivered

in Account & Technical Support

Posted by: Ardanon.1704

Ardanon.1704

That absolutely did the trick. I had no idea that special event letters counted, too. Thanks a bunch!

Bank Tab Extension bought but not delivered

in Account & Technical Support

Posted by: CC Meinke.2749

CC Meinke.2749

Community Coordinator

Since the issue has been solved, this thread is closed. Thank you for your support.