Banned, anything i can do?

Banned, anything i can do?

in Account & Technical Support

Posted by: pumphdoof.9326

pumphdoof.9326

Hi guys,

Today i was going to play guild wars, but when i logged in i got this message:

Your guild wars 2 account has been terminated for assisting with gold or item sales for real-world money, which is a breach of the User Agreement and Rules of Conduct. This action is permanent.

But i haven’t done what they’re are saying i have done. It’s probably because i’ve had a virus on my pc for a short amount of time. So is there anything i can do about this, i payed for it and i would really like to be able to keep playing it.

Thanks

Banned, anything i can do?

in Account & Technical Support

Posted by: Ashlar.2519

Ashlar.2519

First, ensure your computer is clean of viruses, malware, keyloggers, etc. Then file a ticket with support and explain that you had a virus and the account got locked. They will work with you.

Banned, anything i can do?

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

As mentioned above, you are advised to get in touch with the support to have this issue resolved.

This topic will now be locked, thanks for your contributions.