Banned for Botting, again?

Banned for Botting, again?

in Account & Technical Support

Posted by: Fangz.3269

Fangz.3269

Hi, I am writing in reference to the repeated banning of my cousin’s account xenic.4126 for botting which happened AGAIN after a false positive ban few months ago.

He has submitted support tickets regarding the mistaken ban and the support staff has yet to give him a reply. He’s already been banned for 2 days + without any notice or clarification.

I would really like to know how your team found evidence of him botting at all cause I am 100% certain that he does not use, nor have any knowledge of how to run bots. He was also mistakenly banned previously during the crackdown on botters.

I understand Anet’s zeal in cracking down botter accounts and stuff, and we appreciate that. However, we are players who actually report botters that we see running around the map and are definitely not in use of any bots or any cheating software etc. We are great fans of GW2 and we play every night together doing dungeons, exploration and completing dailies.

I wish to know how did he get banned for botting again as I am 100% positive that he does not use any bots, nor have any idea how to run a bot program, we are not that tech-savvy tbh.

Hence I am writing this post in hopes that Anet would look into this matter and unban him in due time before he quits the game in frustration. (i hope not!!)

We are really looking forward to playing tgt during this winters break!!
Thank you for reading this post & I wish the matter can be resolved promptly.

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Banned for Botting, again?

in Account & Technical Support

Posted by: Sartori.1962

Sartori.1962

Why on earth would you get banned for extended unattended play…whatever that means…

Banned for Botting, again?

in Account & Technical Support

Posted by: Fu Ling U.6918

Fu Ling U.6918

Why on earth would you get banned for extended unattended play…whatever that means…

I think that means that you try to avoid the build in timer in GW2. If you are inactive for an hour you will kicked out of the game. Some people don’t like that

Banned for Botting, again?

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Don’t stay around 1 place for too long killing monsters and playing events. This is what bots do, and it can get you banned along with them. I don’t know why real players are getting caught up with bot ban sweeps. I heard that a real person checks before banning, so what went wrong?

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Banned for Botting, again?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

“Extended unattended play” means using a bot, that is, having the bot program “play” the game while you’re sleeping, at school or work, away from the computer, etc.

There is some pretty sophisticated tracking programming to detect this, and two false positives is very unusual, but rest assured that Support Team will research this one thoroughly and make the proper decision about how to deal with the flags that this account is raising.

By the way, it doesn’t take a lot of “tech savvy” to run a bot. It only takes the will to make undeserved gains and the willingness to breach the User Agreement, to cheat. I am not at all saying your cousin did that, but while creating a bot may take technological knowledge, and programming anti-bot software takes a great deal of sophisticated knowledge, running a bot generally takes neither.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet