I was banned 2 days ago for “Inappropriate language”
The ban was for 72 hours.
Question 1: IF there is a profanity filter, what could I have possibly said that promoted a ban.
Question 2: If I did in fact say something, why did I not get some kind of warning, or any notification, besides a THREE day ban.
Question 3: Why was no detailed proof/extra info on my offense given? To this day i still do not know what I did wrong.
I have posted in the support forum page, with no response after 3 days, so I came here.
The ban has 8 hours left.
Edit1: Has this happened to anybody else? Apparently some people say it is from an inappropriate name.. my name is clearly not inappropriate in any way..
If you have, in any way, used the in-game chat feature to communicate to any other players that appears inappropriate, you get reported and bingo you hit the jack pot.
To avoid such issue in future, don’t bother communicating to any other players in-game because that will get you suspended. Likewise, you can report other players for verbal abuse. As long as they have inappropriately used some ‘bad’ word, no mattter what the context or situation, hey they get banned. You win. So yeah, good luck.
I just don’t understand why there is a language filter, but yet you can still get a 3 day ban for innapropriate language, it isn’t really fair I guess, i mean im happy anet actually has a team who reads reports and stuff, unlike other games, but i suppose i’d just like some kind of screenshot or proof, because a 3 day ban is really long.
good luck because in GW2 world, bad language is considered the biggest crime. It even tops exploits, cheat, glitch and abuse. So start reporting players when you get back into game to pay it forward.
Also, gotta learn to rephrase your insult in-game. Instead of saying ’you’re a dumb toot’, say ’you’re pretty dense’. Instead of calling someone pathetikittentle toot toot, say ’i’m sorry that you are not better in this game like I am’.
Someone greeted me and the rest of the world “hi noobs” and I reply “hi *” 5min after Im banned for 71HOURS?! No warning or anything. 3days ban for replying a rude remark to another rude remark for fun. Sure I can understand that such language isnt appropriate, but 71hours without warning?!
not only did the person that originally insulted EVERY PLAYER ON THE MAP report me for replying, but I got a 71hour ban for something that minor?
This is outrageous beyond belief. Anet has gotten great ratings regarding customer service, and I’m greeted like this on a christmas day?
This is unfair and I want access to my account that I paid for. At least send out a warning next time.
This reminds me of the situation I got my friend into previously. We played GW2 together and in real life we are kinda close so calling each other names is normal.
It happened in WvWvW, I was in a bad mood and someone who I don’t recognized whispered me ‘hi kittener’ and I thought somehow the enemy player managed to know my account name and whispered me (that’s back then when reporting another player shows the account name).
So I just reported the player, next thing I know it’s my friend who created a new character and wanted my help but he got suspended for inappropriate language. He created a ticket and waited and waited and was pretty mad at me. Eventually 3 days is up no response from Anet, he got his account back. I treated him lunch as an apology, unlike Anet, I value my friend more than they do their customers.
Well it seems like Im not the only one struggling with outrageous treatment from the customer service. I will keep addressing this until I get a reply. Right now I expect full neglectance from the customer service, and when the 71hour ban ends up in 3 days, they’ll probably close the ticket since its no longer an issue.
I will not tolerate this kind of treatment. Im a paying customer that supports the game and have a good time by making others enjoy the game with me. I don’t deserve this.
they kinda have it stated somewhere, I think in their code of conduct or some kitten place that they don’t response to in-game suspension. I know cause my friend looked and told me and was kitten at me. But how the kitten am I supposed to know it’s him and how the kitten does Anet not review the chat log and take things into context. Oh wait, they can’t because they only rely on black and white chat log. They shouldn’t suspend an account for 3 days in that case.
Anyway, there is nothing you can do. Either you pay it forward so other can suffer the same way you did or just don’t bother with chat in-game anymore.
It’s one of those ‘too bad, life is unfair situation’
I was just banned for “inappropriate language”. 71hours no warning. And all i did was replying to an insult with a another insult, that was more meant to be funny.
Seems like to me, that Anet doesn’t give a * * * * about the individual player here.
Well if thats truely how they do, then they have to accept that their customer service will soon be set to “horrible amateurism” other than “Fair and great service”.
We’ll see what happens though. I hope I will in fact get a reply on my ticket. If not, then Im done supporting them. I thought highly of Anet because they were truely great at the release of the game. But if that was only a mask to lure people in, and now they treat us like this, then Ive got better things to do.
Well if thats truely how they do, then they have to accept that their customer service will soon be set to “horrible amateurism” other than “Fair and great service”.
We’ll see what happens though. I hope I will in fact get a reply on my ticket. If not, then Im done supporting them. I thought highly of Anet because they were truely great at the release of the game. But if that was only a mask to lure people in, and now they treat us like this, then Ive got better things to do.
In-Game Behavior Issues
“We do not accept appeals for administrative action taken in connection with in-game behavior. It is particularly not in our best interest to engage in debate about suspensions with those who frequently are in breach of the Rules of Conduct.”
Just take it as a lesson learnt, now you know how to get someone you don’t like suspended. You can do the same to others. Just pay it forward and spread the ‘love’ because apparently the moral police doesn’t have any.
I was banned 2 days ago for “Inappropriate language”
The ban was for 72 hours.
Question 1: IF there is a profanity filter, what could I have possibly said that promoted a ban.
Question 2: If I did in fact say something, why did I not get some kind of warning, or any notification, besides a THREE day ban.
Question 3: Why was no detailed proof/extra info on my offense given? To this day i still do not know what I did wrong.
I have posted in the support forum page, with no response after 3 days, so I came here.
The ban has 8 hours left.
1. Profanity filter does not give you a license to use any language you want.
2. Your warning was the accaptable use policy you should have read before making your account. No other warnings are given for any offense.
3. “proof” is useally never given.
FYI, there are some posters here in the forums who have an axe to grind with support. Take what any poster execpt the official anet reps say with a grain of salt.
It makes me sad that I can’t count on great customer service on a game I enjoy playing. And I’m not going to report someone for saying something that stupid. This is 2012(almost 2013). Swearing is normal. And the report option isnt meant to be “I dont like you goodbye for 3 days even though what you did was silly and meant nothing”
If they would send a warning out first, that would almost solve all these problems. But sure, if I play again after this, I will now know that I have to be careful with everything I do in game if I dont want to be “suspended” from playing the game I paid for, without a warning.
1) It proves that Anet have performed the necessary check and investigation.
2) The suspended party will want to know why/what he did wrong which in turn raise a ticket (unnecessary delay) or make a forum post (bad rep)
3) It leaves no room for more ‘allegations’, if you can suspend someone for inappropriate language, there is definitely clear evidence of such behavior.
4) Educate the player so he will not repeat the mistake.
Proof should be given, like a screencap, to prove the offender actually did something wrong, or on what terms the ban is.
Just saying inappropriate language is extremely vague and applies to more that just typing an inappropriate word.
I was banned 2 days ago for “Inappropriate language”
The ban was for 72 hours.
Question 1: IF there is a profanity filter, what could I have possibly said that promoted a ban.
Question 2: If I did in fact say something, why did I not get some kind of warning, or any notification, besides a THREE day ban.
Question 3: Why was no detailed proof/extra info on my offense given? To this day i still do not know what I did wrong.
I have posted in the support forum page, with no response after 3 days, so I came here.
The ban has 8 hours left.
1. Profanity filter does not give you a license to use any language you want.
2. Your warning was the accaptable use policy you should have read before making your account. No other warnings are given for any offense.
3. “proof” is useally never given.
FYI, there are some posters here in the forums who have an axe to grind with support. Take what any poster execpt the official anet reps say with a grain of salt.
You’re pretty hilarious. One of this day, you’re going to get infracted for your posts on the forums then you’ll be like “what the kitten is wrong with my post?” It’s a natural human reaction because we want to know what’s wrong so we can rectify the problem or clarify it.
It’s the same thing when a police officer stops you on the road and ask you to follow them back to the station. Your first instinct will be ‘what did I do wrong officer?’. Instead of the officer telling you ’oh, nothing we just need your help to investigate a case we are working on", he tells you nothing and insist that you cooperate. Then turns out “oops, they got the wrong person”
Yeah official rep in this forum have been known to review cases and ‘oops, we’re sorry for the error, but hey it’s for your own good or the greater good of the majority’.
I was banned 2 days ago for “Inappropriate language”
The ban was for 72 hours.
Question 1: IF there is a profanity filter, what could I have possibly said that promoted a ban.
Question 2: If I did in fact say something, why did I not get some kind of warning, or any notification, besides a THREE day ban.
Question 3: Why was no detailed proof/extra info on my offense given? To this day i still do not know what I did wrong.
I have posted in the support forum page, with no response after 3 days, so I came here.
The ban has 8 hours left.
1. Profanity filter does not give you a license to use any language you want.
2. Your warning was the accaptable use policy you should have read before making your account. No other warnings are given for any offense.
3. “proof” is useally never given.
FYI, there are some posters here in the forums who have an axe to grind with support. Take what any poster execpt the official anet reps say with a grain of salt.
You’re pretty hilarious. One of this day, you’re going to get infracted for your posts on the forums then you’ll be like “what the kitten is wrong with my post?” It’s a natural human reaction because we want to know what’s wrong so we can rectify the problem or clarify it.
It’s the same thing when a police officer stops you on the road and ask you to follow them back to the station. Your first instinct will be ‘what did I do wrong officer?’. Instead of the officer telling you ’oh, nothing we just need your help to investigate a case we are working on", he tells you nothing and insist that you cooperate. Then turns out “oops, they got the wrong person”
Yeah official rep in this forum have been known to review cases and ‘oops, we’re sorry for the error, but hey it’s for your own good or the greater good of the majority’.
They don’t provide evidence. They are also not required to provide you with evidence. O and btw, you should remember this about online games, or any games and music, and videos, you are buying a license to use it, you don’t own anything. Because you do not own anything, you have no rights to demand evidence of any kind. No higher authority will step in to say “hey you must provide evidence here”. It’s not like Anet wants to randomly ban their player base. But they have offered to help you with customer support. But that does not mean you have to be impatient.
Edit1: Has this happened to anybody else? Apparently some people say it is from an inappropriate name.. my name is clearly not inappropriate in any way..
i have the same problem…i post yesterday so 24 h passed already and they didn’t do anything yet…soo in my oppion the ban wll pass alone:)))they will resolve after 72 h will pass …soo …..also i ask something to prrove why i got banned…..i just wanna see….but they ignore theirs customers…
If you have, in any way, used the in-game chat feature to communicate to any other players that appears inappropriate, you get reported and bingo you hit the jack pot.
To avoid such issue in future, don’t bother communicating to any other players in-game because that will get you suspended. Likewise, you can report other players for verbal abuse. As long as they have inappropriately used some ‘bad’ word, no mattter what the context or situation, hey they get banned. You win. So yeah, good luck.
and this game will be a ….(bad word) without comunicate…..soo let’s say i oofend someone and he report me(bumm instant ban) and i always report 1000000 bots and they stil continue boting same place everyday…Sooo…..they destroy the game with this tghings…
If you have, in any way, used the in-game chat feature to communicate to any other players that appears inappropriate, you get reported and bingo you hit the jack pot.
To avoid such issue in future, don’t bother communicating to any other players in-game because that will get you suspended. Likewise, you can report other players for verbal abuse. As long as they have inappropriately used some ‘bad’ word, no mattter what the context or situation, hey they get banned. You win. So yeah, good luck.
and this game will be a ….(bad word) without comunicate…..soo let’s say i oofend someone and he report me(bumm instant ban) and i always report 1000000 bots and they stil continue boting same place everyday…Sooo…..they destroy the game with this tghings…
sadly, they don’t care about you. Why should you care about this game? Just take this lesson and start reporting every tom, dick or harry that says or imply anything remotely offensive. Give the support team more things to do, make them work for their pay.
I was banned 2 days ago for “Inappropriate language”
The ban was for 72 hours.
Question 1: IF there is a profanity filter, what could I have possibly said that promoted a ban.
Question 2: If I did in fact say something, why did I not get some kind of warning, or any notification, besides a THREE day ban.
Question 3: Why was no detailed proof/extra info on my offense given? To this day i still do not know what I did wrong.
I have posted in the support forum page, with no response after 3 days, so I came here.
The ban has 8 hours left.
1. Profanity filter does not give you a license to use any language you want.
2. Your warning was the accaptable use policy you should have read before making your account. No other warnings are given for any offense.
3. “proof” is useally never given.
FYI, there are some posters here in the forums who have an axe to grind with support. Take what any poster execpt the official anet reps say with a grain of salt.
Quoted because this sums it up nicely. If you want to see it in official parlance, click my name and search for the many other posts I have made explaining that the fact the game has a filter doesn’t mean that you can swear or use offensive names. I just posted about this five minutes ago, and have posted about this virtually every day since beta.
