Guild Wars 2

Having to post this on my daughters account as everything on mine is locked down so my apologies for that.

In short I finally arrive at the weekend and am sick with some kind of crud, so I figure to log into GW2 to level my leatherworking a bit. When I go to log in I find that I have been permanently banned for botting. Ive never botted in my life. I cant think of anything I have done that would prompt such an action. I was farming grawl for jute and noticed a person standing on a rock just watching me. I thought it was weird at the time but I suppose that person did report me as a bot. I can assure you however that I actually was shooting each one of those grawl lol.

Now what bothers me is that I see no way around this. Certain things must be farmed (unless I am missing something) to advance professions. Am I looking at getting banned everytime I farm for my next batch of mats? Now I was actually at the keyboard. Was running no 3rd party mods. No attempt was made to communicate with me. Just a player apparently decided to be my judge, jury and executioner and hit the report button. Then arenanet hit the ban button. All because Im killing grawl to get jute.

This is very disheartening. If you could see my armor, weapons etc, you would see that its all made by one of my toons. Crafting in mmos has always been my thing. Im not farming for gold. Im just trying to advance my professions. My kid and I just got this game back at the first of January and have not even been past the lvl 25 zone outside of the Norn starting area. Highest level toon I have is lvl 24 or 25.

Does this not seem to be silly to anyone but me? I just spent real money on expanding my bank and two additional character slots then BAM….Im banned. Im sure they will at some point review this and reverse it, but is this what I can expect from this game every single time I need a glob of jute/wool or leather? This kind of kills the very real zeal I was beginning to have for this game.

Normal playing won’t get you banned. So forget all your ideas about it.

There is only one way to find out what happened. Write a support ticket. If this is older than 3 days and unanswered, write the ticket number on the special sticky thread for old tickets.

BTW There is higher chances that some unfriendly person took hold of your account and botted with it, than there is in your ideas. So get an answer from Anet. Forum will not be helpful.

Normal playing won’t get you banned. So forget all your ideas about it.

Yes it can. I am an example of that. Nobody but my daughter and I have used these accounts. She only gets to play when she is here (spends weekdays with her mother).

My point is that if I can be banned for just farming grawl for jute because someone reported me as a bot then it is likely to happen again the next time I farm for mats.

It smacks of guilty till proven innocent.

It’s much more likely that sometime when you weren’t actually at your machine that your account was hacked. It was very common during the first few months. There is no way for you to see this, since both the hacking and the banning occurred between visits. The first responder gave you very good advice.

You will not be banned because of a report. There must be more convincing evidence to do so.
But there are mistakes. And in order to correct that, you need support. That cannot be done via the forum.
And there are other reasons as well for something like that. Ask about it: not here, but via support.

My machines are not on when I am not here. I do shut them down when I am not using them. I dont have ingame idle time. If I am done with the game, I log out and shut the machine down shortly thereafter. I really do think that the dude watching me farm reported it and thats what got me. Thing is that I was there. I was slinging the arrows, not some macro whatever.

I have filed a report, repeal or whatever you want to call it. I understand this process is going to take D A Y S.

What nobody seems to get is that I was wronged. This kind of action is completely uncalled for. I have been playing this game for less than 30 days and am currently perma banned. No explanation given other than somehow I violated the TOS (which I did not). Im out $160 (two games, 1 gem purchase. One game is still playable but since it is something my daughter and I bought to do together, it really is a loss of two games).

Yes, I know that saying something about it here is apparently useless. Im intensely frustrated. At this point I am thinking I just want my investment back. Im not going to go through this every time someone thinks my relentless assault on some mob is an exploit.

First, thinks happen. The ticket isn’t supposed to take days, hence the 3 day thread, so that IF it happens, you can post it and it will get looked into quickly. Second, you can’t just say “I wasn’t botting” and assume that they will just remove the ban. Even botted accounts can do that, thus defeating the purpose. They will look into it and deal with it as they see fit. And considering that we only see “I was wrongly banned!” on the forums and not the “I just spent 5 hours grinding and wasn’t banned” doesn’t mean it happens often.
Last point, mistakes happen. Put your big boy pants on and accept that they will look into it, and if you are deemed fit, they will correct it.

“Put your big boy pants on and accept that they will look into it, and if you are deemed fit, they will correct it.”

No, I think at this point and time I just want the money Ive spent on this back. Like Ive said, been playing for less than 30 days anyway and have this to show for it. I really liked the game but this gestapo “We will ban you and you will like it” kind of stuff really leaves a sour taste in my mouth. Plenty of other options out there to blow 160 bucks on than this.

So yes, I will put my big boy pants on and do what every consumer does when they buy a lemon. They take it back.

So do it. And don’t do it on the forums. That will do nothing for you or us.

You don’t want to accept, that somebody may have hijacked your account to do something with it, while you have been busy with real life. Or, a second senario, that there has been a mistake in banning you. Both problems can be solved with just a little bit of patience.
Of course I would be angry too if something like that would happen to me. But humans do make mistakes and there is no 100% security. So yes, somebody might abuse my account. I will be able to wait for the remedy from support.
Either you do that or you run away. It’s up to you.

Well, just received a response on my ticket from Jorge. They are convinced I was using a 3rd party program to play the game. I guess my keyboard or mouse is the guilty culprit. This is just beyond bizzare.

Dont give in, fight it. If you were wronged, show them how you feel about it, demand they look into it further. Mistakes DO happen on their end, and it is entirely possible to be banned for no good reason, especially when farming. Some people just dont understand, and just because they do not farm themselves, they automatically assume what they see is botting.
This happened to me and I made sure put my points across consisely and adamantly, and I was returned my account because they realised their analysis was in error.

ABrooke – you are not the first to be inappropriately banned, and you’re probably not the last. You have to appeal your ticket. Keep fighting and eventually you’ll reach someone that knows how to do their job and fix it. If you want a refund, there’s another thread that can help you do that. Good luck!

Hello,

Every suspension of your game account need to be discussed with our customer support team.

If you want to make an appeal, please submit a ticket here

Thank you