Guild Wars 2 Forum - Account & Technical Support

Banned for buying gold? Didn't buy gold.

Your friend can go here: https://en.support.guildwars2.com/ and click the “Ask a Question” link to file a support ticket.

This post tells what to include in the ticket: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post3954

Keep in mind ArenaNet seems to do a good job of tracking interactions with gold sellers, so if by any chance he did buy gold, he will likely just be wasting his time filing a ticket. If he did not actually buy gold, support can look into the matter.

Banned for buying gold? Didn't buy gold.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Sebastian.4610:
Ok thanks, Ill have to put in the ticket for him because his forum account is banned too, from when his account got banned. Thanks for your help!

Just a note: Your friend will always be able to file a support ticket. His forum account may be deactivated right now, but the support system is open. We cannot assist someone through a third party, for security reasons.

Please ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page and we’ll give him a hand.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet