Banned, i didnt do nothing wrong at least i hope so

Banned, i didnt do nothing wrong at least i hope so

in Account & Technical Support

Posted by: Red.1903

Red.1903

Q:

So i tried logging in it said to me that i participated in gold sales BUT IM 100% SURE i didnt do nothing i deleted every mail i got i reported every spammer/bot i saw so am i getting banned for trying to help the community please HELP ME OUT I LOVE THIS GAME I DO NOT WANT TO BE BANNED FROM IT FOR DOING NOTHING pleaase help me out and where can i contact the game developers or anyone who can help me with this issue i love playing this game its halloween time i dont want to miss out on anything please help me out :’(

“One man cannot be the Hero alone”

Banned, i didnt do nothing wrong at least i hope so

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

A:

Go to support.guildwars2.com

Click “Ask a Question” – I recommend (if you have not before) creating a support account here first. Note a support account is NOT a game account, and is separate.

Fill out the form and ask there.

1 – No “shouting” in capslock like you did here.

2 – Be polite (which you are)

3 – Use paragraphs and punctuation (your post here is one huge sentence.)

Wish you luck.

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Posted by: Leokins.3206

Leokins.3206

I don’t think they can be wrong about something like that..

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Posted by: michaeljhuman.3940

michaeljhuman.3940

Not out of the question for them to make a mistake I think.

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in Account & Technical Support

Posted by: Red.1903

Red.1903

As I said Im 100% sure I didn’t do nothing wrong and thanks for helping with the how to wrote a support ticket I was just so mad yesterdy I hope they can resolve the problem

“One man cannot be the Hero alone”

Banned, i didnt do nothing wrong at least i hope so

in Account & Technical Support

Posted by: Rabbiddog.7690

Rabbiddog.7690

If your got banned for gold sales it most likely means your account was hacked. Put in a ticket and they will work with you to figure this out. In the meantime I would recommend changing your account password to something different and unique.

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Posted by: Rabbiddog.7690

Rabbiddog.7690

BTW, don’t be surprised if this thread gets moved to the Account Issues forum.

Banned, i didnt do nothing wrong at least i hope so

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Rajani Isa exactly suggested what should be done.

Have a look to this thread How to submit a ticket to put all required information before submitting your ticket.

This thread will now be locked, thanks for your contribution.

Banned, i didnt do nothing wrong at least i hope so

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

So i tried logging in it said to me that i participated in gold sales BUT IM 100% SURE i didnt do nothing i deleted every mail i got i reported every spammer/bot i saw so am i getting banned for trying to help the community please HELP ME OUT I LOVE THIS GAME I DO NOT WANT TO BE BANNED FROM IT FOR DOING NOTHING pleaase help me out and where can i contact the game developers or anyone who can help me with this issue i love playing this game its halloween time i dont want to miss out on anything please help me out :’(

Red, please don’t be offended by the current situation. It could be that your account was compromised and that the person who stole access then used the account for something bad, like spamming gold advertising or botting. If this is the case, the Support Team will help you get back on your account!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet