Baught gems error!?!?

Baught gems error!?!?

in Account & Technical Support

Posted by: Artiyum.7062

Artiyum.7062

I just put in all my details to get 4000 gems, got to the confirm screen, then it just said error! what the hell is this? has it taken my money?!

Baught gems error!?!?

in Account & Technical Support

Posted by: Danikat.8537

Danikat.8537

Unless someone here happens to work for your bank I don’t really see how we could know that.

I recommend you check with them, either via online banking if you have it or by getting a statement. (Most UK banks enable you to print a mini-statement from any ATM, not sure about other countries.)

If they have charged you and you haven’t gotten your gems then you will be able to either get the money back or get the gems added to your account by contacting support.

Danielle Aurorel, Dear Dragon We Got Your Cookies [Nom], Desolation (EU).

“Life’s a journey, not a destination.”

Baught gems error!?!?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

As explained, no one in the forum can help kitten or resolve this issue. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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