Guild Wars 2

Hello Anet, it’s been over 1 week since I’ve sent a complaint regarding my Birth Gift.. I had a birthday gift on my warrior which I deposited into the Bank. Not having any space left in my character slot, I decided to delete my warrior to remake a necromancer. When I went to the bank to open my birthday gift, I was not aware of the Birthday gift being Soulbound to the warrior. I know I screwed up, but I honestly thought it was account bound (would make sense right?) Son now I’m here with a birthday gift that can’t be used because none of my characters are able to open it.. Help please!

Ironically (and you probably don’t want to hear this) everything in it, including the experience scroll only good on new characters, is accountbound.

However, they are character based (which is why the initial container is soulbound) so when your next oldest character turns 1 years old you will get another.

Hi corpsman,
Can you elaborate more on the experience with support?
There are in my opinion two possible situations.
1: You opened a ticket but never recieved a final answer
- Please post the ticket number in the designated sticky (‘Tickets for review’)
2: you recieved an answer but you are not sattisfied by it and want a review. In that case it is important you update your original post with your ticketnumber.

I would like to stress out that support has limited tools. The do not have tools to create items out of thin air on the live servers. So in situations like this it is often not a matter of not willing to solve the issue for you, but not having any way of being of assistance. If that is the case you can appeal as much as you want, but I find it highly unlikely they will develop those tools just for you.

If support can’t solve this and you want to delete the birthday gift you can drag it out of the bank and into open air. It either gets delete directly. or asks you to type the name to verify.

Goodluck!

I have sent a report via In game so I don’t think I received any ticket number. In regards to getting a response to my report, I have not received one so far.

I have waited patiently because my friend had a problem with his birthday booster (different case) but was able to get support within a week. Basically he opened his gift and received no boosters so he made a complaint, and Anet granted him the items he was suppose to get. That being said, I am patiently waiting for my response in hopes that a kind Anet Staff can log in and open my gift for me. Unfortunately I know i screwed up, but I believe I still deserve the gift since I’ve spent hundreds of dollars for this game already.

The report option in the game is used for bugs and bugtracking. You dont get a personal reward.

To get a response you need to post a support ticket. You can do it on this website, in the top you see ‘support’. clicking it brings you to the support website and then you can submit a support request.

Goodluck!!

In-game reports will never receive a response. If you wish to have a dialogue with Customer Support, you will have to contact them via…Top of Page – Support – Submit a Request. Good luck.