Black Screen (AMD)

Black Screen (AMD)

in Account & Technical Support

Posted by: Montblank.2937

Montblank.2937

I always get a black screen that freezes my computer and have to restart it when the following situations happens:

-Citadel of Flame path 1: at the room with the 4 braziers, when the event start and after 2 minutes when all braziers are lit.
-Fractals of the mists: when teleporting from one fractal to another
-Crucible of eternity: path 2 when killing subject alpha first time. Also at the fight with the boss golem and the turrets.

Computer spec:
Windows 7 (64 bits)
RAM 8gb
Graphic card: Radeon HD 7770 (drivers and profiles up to date)
Temperatures: 45-69 C°

Already tried this Black Screen Issue AMD ATI but nothing happens.

(edited by Montblank.2937)

Black Screen (AMD)

in Account & Technical Support

Posted by: Apocrypha.4016

Apocrypha.4016

Do you use a DVI output? Are you playing at 1920×1080 or more? and does the black screen result in the monitor losing signal? If so you Might wanna try this then, go into Catalyst control center>My digital flat panels>Properties>Check Reduce DVI on high resolution displays.

Black Screen (AMD)

in Account & Technical Support

Posted by: Montblank.2937

Montblank.2937

Do you use a DVI output? Are you playing at 1920×1080 or more? and does the black screen result in the monitor losing signal? If so you Might wanna try this then, go into Catalyst control center>My digital flat panels>Properties>Check Reduce DVI on high resolution displays.

Resolution is 1440×900 and the black screen makes the monitor lose signal i still can hear the game music and i can still use team speak and talk to my guildies but the monitor signal doesn’t come back and i can’t ctrl+alt+supr or alt+tab.

Can you help me a bit on the dvi thing? i don’t know what it is, sorry.

Black Screen (AMD)

in Account & Technical Support

Posted by: Apocrypha.4016

Apocrypha.4016

DVI is the type of cord you use to plug your computer into your monitor. It usually has a white header on the cable and is probably labeled “DVI”. If you’re using that type of cable try the fix in my last post.

Black Screen (AMD)

in Account & Technical Support

Posted by: Montblank.2937

Montblank.2937

This is the window i have when selecting monitor’s settings on the Catalyst Control. I tried checking and unchecking the EDID box and monitor still lose its signal on specific situations.

Also for some reasons when i click the EDID box it switch the resolution of the monitor from 1440×900 to 1600×900 but i see no visual difference and on games i don’t get the option to use 1600×900 resouliton.

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(edited by Montblank.2937)