Black Screen Crash

Black Screen Crash

in Account & Technical Support

Posted by: Madknight.2130

Madknight.2130

I was experiencing a crash that resulted in my screen going black, and my computer locking up. The only way to restart it was by holding the power button. ALT-TAB and CTRL-ALT-DELETE also did nothing. Eventually I discovered this could be fixed by right clicking the Guild Wars2.exe and selecting properties. Then selecting the compatibility tab. Finally check the “Disable desktop composition” box. This effectively solved the problem, and I have yet to see a crash after hours of playing as opposed to every few minutes of being logged in. These instructions are for windows 7.

Black Screen Crash

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Posted by: Dragon Ruler X.8512

Dragon Ruler X.8512

From my limited understanding of that function I can’t say precisely what it is doing, but from a visual perspective I can infer a bit.

It seems that this is disabling Aero when it activates the game. I’ve seen my Aero turn on and off occasionally at random times and other times when the graphics display driver malfunctioned notification came up.

If this procedure you described truly had fixed the black screen issue (which I have been having recently too) then this is a major error in the program that the devs need to fix because the game should be able to operate around Aero – especially when there is a huge excess of system resources not being utilized (like in my case).

Other things I’ve noted have been that (quickly noting that I dual screen) when I experience the black screen sequence of events a few things happen.

Prior to black screen:
1) My game screen freezes
———Mouse still functions
———Audio seems fine and the game carries on as if I was still playing
————-PvE results in no/limited motion control from keyboard input
——————Some commands may get through becoming more start/stop motion type
————-Movement/Jumping/Skill Activation (mine or otherwise) is audibly
—————-transmitted
————-PvP timers continue ticking and matches may still begin
2) Selecting internet tabs on the other screen still work
3) Browsing may be uninhibited for a time but will eventually lock up

When black screen occurs:
1) Both screens black out for a variable time (yet identical between the two)
———Mouse still functions
———Audio seems fine and the game carries on as if I was still playing
————-PvE results in no/limited motion control from keyboard input
——————Some commands may get through becoming more start/stop motion type
————-Movement/Jumping/Skill Activation (mine or otherwise) is audibly
—————-transmitted
————-PvP timers continue ticking and matches may still begin
2) Game screen may…
———Recover
————-If in PvP the timers are then off by the amount of time I was in black screen
——————Ex: 11:30 seconds remain in a match and then the black screen hits for 10
————————-seconds. The remaining time will stay at 11:30, but now I will be 10
————————-seconds behind the clock. This was noted by abnormal shrine spawn
————————-times in Temple of the Silent Storm.
———Crash and Pixelate
————-Causes (Not Responding) to appear in the task bar on Gw2
——————Forces me to close the game or restart my computer
3) Second monitor will always recover normally

(edited by Dragon Ruler X.8512)

Black Screen Crash

in Account & Technical Support

Posted by: hoewhoew.4619

hoewhoew.4619

I seem to be experiencing from black screens as well quite regularly these days though whenever it happens to me, I can simply shut the game down using the task manager. I use two screens when gaming and it only affects the sceen I use to run GW2, before I changed to two screens I didn’t have any issues (only happens with GW2).

Guardians of the Silver Dragons – Piken Square

Black Screen Crash

in Account & Technical Support

Posted by: BCHunter.1475

BCHunter.1475

I have been having the black screen issue on and off for 18 months.

Since I have a G7 asus laptop information I found said I was lacking cooling or it was dirty, cleaning would help for a few weeks and it would return. I then reduced all graphics to lowest setting or off. I even went and got a cooling pad and that was trouble free since april. The last week it has returned crashed multiple times a day usually in dungeons or fractals very frustrating! !!!!

I’ve tried the OP’s setting change since I have windows 7 and see how that goes. I’m just concerned that there is no way I’ll be able to Run HOT expansion. Even though my specs are appove min required?