Black Screen Crashes

Black Screen Crashes

in Account & Technical Support

Posted by: Draeyon.4392

Draeyon.4392

Ok, so if there is a thread ongoing about this, feel free to to close this off or merge it.

I am getting random black screen crashes in game (the ones where you can still hear music and move the cursor).
I know the problem is with my router because if I connect directly to my modem I do not get this problem. Now I cannot connect directly to the modem for a majority of the time because it is a shared internet connection and it has only 1 ethernet port.
I was wondering if anyone from the Arenanet team or anyone in the community had any solutions to this problem.
My router is a D-Link DIR 632 if that helps at all.
Would also like to note that I never received these problems in any of the betas or stress tests, only occurred at the 3-day head start onwards.