Black Screen Issue. HELP!

Black Screen Issue. HELP!

in Account & Technical Support

Posted by: antimatter.2579

antimatter.2579

Hi, I need help with this If anyone knows a solution let me know. The problem is that whenever I play the screen just randomly goes black. I think my PC is rendering and processing the game and I see the mouse cursor. I also hear the ambient sounds.
I’ve tried everything I could find in the threads I’ve searched on this and other forums. I’ve tried the official gw2 help page solutions. Nothing helped. I’ve disabled my modem firewall, SPI, forwarded ports in windows firewall, unblocked GW2.exe in windows firewall, tried various amd catalyst control center settings, -windowed, -repair, -diag, -clientport 433, -clientport 80… it still keeps happening. I admit defeat and come here seeking help of anyone who has any idea what to do. Right now I am redownloading the game and updating my drivers to the latest beta drivers. If anyone knows any solution to this please let me know I would be very grateful. If I can’t find a solution to this problem no HoT for me, which makes me unimaginably sad.

“Sa souvraya niende misain ye.”

Black Screen Issue. HELP!

in Account & Technical Support

Posted by: antimatter.2579

antimatter.2579

anyone? I’ve even tried turning windows firewall and my anti virus software… still keeps happening… one more thing, If I had any interface windows open at the time (options, bags, hero screen etc.) they stay open until I close them manually and then I can’t open them anymore.

“Sa souvraya niende misain ye.”

Black Screen Issue. HELP!

in Account & Technical Support

Posted by: Pyrokills.1769

Pyrokills.1769

I unfortunately am having a similar/same problem. No matter how I run the game with any settings the screen will go black, seemingly random at this point, still have sound, and the game is still going on in the background, as I hear the fighting going on and my key presses still register. It will sometimes cut out for a second or sometimes will do it simultaneously a couple times, but the black screen itself only lasts at most a second or two.

PC Specs:
CPU: Intel i7-4790k @4.7Ghz
RAM: 16 Gb DDR3 2400Mhz
Motherboard: ASUS Maximus VII Hero

Graphics Section:
GPU: MSI R9 390X
Monitor 1 (Main/DP 1.2): ASUS PB287Q 4K Monitor Playing games @ 2560×1440 60Hz
Monitor 2 (Secondary/HDMI): Samsung S27B550 1080p @1920x1080 60Hz

Storage:
SSD: OCZ Vertex4 with Windows 10 Pro x64 installed, also where GW2 is installed.
500Gb Seagate SATA HardDrive
1TB External Western Digital Harddrive

Audio: Realtek High Definition Audio

Side Note:
I feel it’s important to point out that no matter what clock speeds/resolution/storage device I run the game on the problem still persists. I have tried running absolutely nothing but GW2 and the problem still occurs (Thought it was HW Acceleration related). I have double checked all drivers, motherboard BIOS etc are up to date. So as far as I can tell it’s either an GPU driver issue, a game rendering engine issue, or a combination of both. I do know I was not getting this issue before i got my R9 390X, could be the cause or just a coincidence.

Thanks to anyone for your time reading this.

Black Screen Issue. HELP!

in Account & Technical Support

Posted by: antimatter.2579

antimatter.2579

I don’t think we are having the same problem, when my screen goes black it doesn’t come back at all and I have to alt+f4 the game and log in again to keep playing which is another 10-20 minutes of game time until it happens again.
Edit: Also I’ve thought of something, I’ve had problems before with HDMI cables, if you’re using one try changing it with some other cable or if your monitor supports DVI try using that for a while and see if it helps.

“Sa souvraya niende misain ye.”

(edited by antimatter.2579)